Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
honehealth.com
Website
honehealth.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Working with the doctor went well but automation needs a lot of work
Working with the doctor went well. Constantly struggling to get help or answers to questions is getting annoying. All you can reach is AI and responses are very generalized. Already considering going somewhere else to avoid the automated frustrations
Response from Hone HealthSep 26, 2025
Hey Benjamin, this is definitely not what we like to hear, nor is it the typical experience with Hone's Care Team. Let me connect with our Care Team leadership, and we'll make sure to get your case taken care of ASAP! Plus, we'll make sure communication going forward is much more improved!
CH
Chris
Hone and Trustpilot: working together to make sure you don’t see negative reviews
Hone had my honest review flagged and “Trustpilot” was happy to serve their master.
Hone had you write this review before they hit you with the very high cost of this membership which cost $149 per month ON TOP of the cost of medication. They don’t show you this until after you write the review. Then, they have negative reviews washed by the completely untrustworthy “Trustpilot”. Total shady business. No worries, I have screenshots and a big YouTube channel. You could have just left my honest review, now- it’s on.
Response from Hone HealthSep 6, 2025
Hi Chris, we have no control over TrustPilot. If your review was taken offline it was because they deemed it as defamatory and untrue. This new review is much more straightforward — you don't believe Hone is fairly priced, and you're entitled to that opinion. Although we don't agree with that claim, it's completely fair to make.
Our membership pricing is promoted on the primary page of HoneHealth.com. Our membership covers the comprehensive care required to receive the levels of treatment Hone offers. This means regular blood work, doctor visits, expedited orders, free shipping, and 24/7 Care Team access. We've never claimed to be cheap, and we understand care is expensive. We've helped thousands of patients find affordable paths to receiving our care.
Additionally, we send invites to all patients to leave reviews, good or bad. You can review the negative feedback we've gotten on our TrustPilot page. As a brand, if we make a mistake, we apologize and own up to it. However, if a review's claims are untrue, then we will provide more context and state our side of the story for people who read that review.
JA
Jack
Price was too high for me
Price was too high for me. The treatment they offered was also too much. They were trying to sell me more than I felt I needed most likely to increase profits. I decided to try another company that is not much better. I guess you really need to consult with your own doctor for this type of treatment and not trust an internet charlatan.
Response from Hone HealthAug 31, 2025
Hey Jack, Hone isn't an internet "charlatan". The reality is Hone's typically a more affordable option than traditional healthcare – that's if your PCP is willing to explore the types of treatments that Hone offers. If they are, the time it will take to receive help or treatment will likely take you months, compared to a few weeks with Hone.
Hone also doesn't make its money off selling you more medications; we make our money by offering a membership that delivers the safest care possible to our patients.
The membership covers advanced lab panels every 3-months, nearly 1hr doctor consults every 3-months, non-routine doctor consults when necessary, free shipping on all orders, 24/7 access to the Care Team, and private access to Hone's member communities.
^ No other online provider or PCP will deliver that level of value without things costing much more than Hone.
CW
C W.
If your looking for customer service…
If your looking for customer service you won't find it here.
They are great at billing-not so good with follow ups!
I would try another company first-MHO
Response from Hone HealthAug 22, 2025
Our Care Team is awesome and typically gets back to members within 3-6 business hours, if not much sooner.
I requested more info through Trustpilot about this review, if you can please respond to that request with your contact info – we'll make sure someone takes a closer look at your concerns.
JO
John
Still have not received my requisition
I met with my doctor on Sunday. He said I had to get additional lab tests done and that I would get a lab requisition within 24 hours. It is now Tuesday afternoon and I have no lab requisition. I am anxious to get started but after the home testing and the consultation, I am stuck with no way to move forward. Very frustrating.
Response from Hone HealthAug 20, 2025
Hey John, lab requisitions can take a day or so to generate, but yours will be uploaded soon for you. It looks like you just reached out to our Care Team about an hour ago regarding this, someone will be in touch to help. That said, there's nothing to worry about here, everything is moving along for you, promise!
PG
Patrick G.
Very buggy systems
Very buggy systems, they make canceling membership harder then it needs to be & they charged me an extra 25$ after advertising the price of 45$. Wouldn't recommend.
Response from Hone HealthAug 13, 2025
We've requested more info through TrustPilot about your Review. If this is a genuine review, please respond to that request with your contact info so our team can investigate your complaints with the site.
We would never bait and switch what was advertised, but we do offer a couple levels of testing. It sounds like you clicked on an ad for our Optimization labs, which is $60.
CU
customer
No communication hard to get in touch…
No communication hard to get in touch the customer service number rings then hangs up.....hopefully the treatment is up to par......
Response from Hone HealthAug 5, 2025
Sorry for any trouble or confusion here, but we do not have an active number. In order to contact the Care Team, please message them at HoneHealth.com/CareTeam. If you provide the best phone number to reach you at + day/time to call, a member of our team will touch base ASAP!
GG
Gabe G.
This is a rip
The Dr was fantastic. Hone is what gets two stars. The Dr wrote me a prescription and hone won’t let me get it unless you sign up for a membership.
Response from Hone HealthAug 2, 2025
Hey Gabe, sorry for any confusion here, but in order the receive the types of treatment that Hone offers, regularly bloodwork and doctor visits are required which the membership covers.
The cost actually covers advanced blood panels every 3-months, follow up doctor visits every 3-months, non-routine doctor consults whenever necessary, free shipping of prescriptions, and 24/7 access to the Care Team. The cost of that, even with insurance in some cases, is much more than the cost of Hone's membership.
it's a safety protocol that is for the best interest of our patients.
