Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
honehealth.com
Website
honehealth.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’m still not sure if it’s a scam or not. All I know is that it’s been over a month and my medication is still not shipped out yet. It clearly states that your medication will be shipped out within 5 business days. I’ve been waiting for a month, and they still haven’t dropped it off at USPS. Very disappointing. I wish I would’ve gone with a ro.com or hims
Response from Hone HealthJun 29, 2026
We've requested more information about your review through Trustpilot – please respond to that request with your contact info and we'll be sure to touch base.
MY
Matthew Y.
Horrible company to deal with
Horrible company to deal with. They pulled a bait-and-switch on me with their ridiculous membership fees. All of a sudden, they give me what I thought I needed to start buying my medication from them, and they send me an additional charge of $149.95 a month, plus other fees, totaling $1870.00 for the year.
They say it’s for talking to a health professional once a month. What a rip-off. No way am I paying close to $2000.00 for testosterone injections plus the cost of the medication, which was another $199.99 a month.
This place is a total waste of money and time. Buyer beware.
Response from Hone HealthJun 29, 2026
Hone's membership is mentioned on the primary page of HoneHealth.com. We also mention the membership before purchase. Unlike other companies, we don't gate your lab results so you're free to take those with you to another provider. That said, what you'll discover is that most companies aren't as up front as Hone is, and the hidden fees stack up much more than the monthly membership cost from Hone.
In order to receive the types of treatments that Hone offers, a certain level of care is necessary. The membership covers all aspects of this care, including advanced lab panels and comprehensive doctor visits every 3 months, non-routine doctor visits when necessary, free 2-day shipping on all orders, access to the Care Team, and private access to Hone's online member community. Routine lab work and doctor visits every three months are something any reputable healthcare provider will require to receive treatment.
Although the above membership isn't cheap, it's much more affordable and convenient than traditional healthcare. Typically, you'll have to jump through some hoops to see a specialist who 'might' submit a lab order that covers the depth of Hone's advanced panels. If they do, the cost of those labs (even with insurance) will most likely be hundreds of dollars. Even then, if your doctor is willing to prescribe the level of precision medication that Hone offers, the cost of those treatments (once again, even with insurance) will be expensive.
Hone will exhaust all efforts to help make your care as affordable as possible. For example, our Care Team will assist with sending scripts to your local pharmacy and help you leverage programs like GoodRX–––where the cost of medications will be cut down dramatically in most cases. Other health providers in our space won't go the extra mile like this for their patients.
NW
Nancy W.
I cancelled my account
I cancelled my account, prescriptions in April. I called 3 times, filled out the online cancellation form 3 times and sent countless emails- I am still being billed! Fraudulent business practices! 100% Do not recommend!
Response from Hone HealthJun 29, 2026
We've requested more information about your review through Trustpilot – please respond to that request with your contact info and we'll be sure to touch base.
LF
Lisa Fischer M.
Horrible experience
Horrible experience! No communication! I’ve repeatedly emailed about issues with a delivery and nothing… Once they contacted me they could not accommodate my delivery successfully! Now I’ve been trying to cancel my membership and nothing.. I filled out appropriate paperwork on their website.
Caution! Buyer Beware! They are a very shady company, not caring for health and concerns of their clients.
I do not recommend. Be careful!
Response to their response
The Proof Is In The Pudding
Be careful They still have not responded to my emails. But they can get on a review site within hours of posting and actually say I’m not a client! Deceptive Practices.
Here’s my last order below
Hone Payment Confirmati...
Congratulations, Lisa!
Your order is confirmed. Here's a full summary of your order.
CHARGED TODAY
TOTAL CHARGED TODAY
$0.00
BILLED WHEN PRESCRIPTION IS FINALIZED
Estrace Subscription - Women
× 1
$40.00
Pending
These items will be charged once they go to our partner pharmacy for compounding and shipping.
Response from Hone HealthJun 13, 2026
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
JA
janewton
Denying me access to my provider
Denying me access to my provider. Will not let me schedule an apt. Been requesting for 7 days and thier help desk, just keeps denying the request. HORRIBLE CUSTOMER SERVICE - DO NOT WASTE YOUR TIME WITH THIS COMPANY!! Hone is trying to deny I'm an actual customer so they can get this review deleted.Hone should know that it would be a hippa violation to release any personal information about myself and or my medical history with connection to their company. No, I don't want to talk about my personal medical information on a public forum, which is why I requested a provider appointment over seven times. This company is so juvenile and uneducated.Do not waste your money!! Hey, Hone, why don't you look up the prefix to my username and see if you can find an email address that matches.
Response from Hone HealthJun 10, 2026
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
SC
Scott
Complete disaster of customer service
Complete disaster of customer service. Dr’s are great and no complaints there but the terrible customer service puts that on the back burner. If you need to make any change or give information it is messed up and takes weeks to resolve. I placed my account on hold while finding another provider and they continued to charge my card on file. I would use Hone as a last resort and find any other provider if possible. The monthly price doesn’t give you much. I am now paying $20 less for better service and that includes the medication. They are over priced and they under deliver.
Response from Hone HealthJun 9, 2026
Scott, thank you for sharing your feedback. We're sorry your experience with our account-hold and billing process fell short of expectations. Our Care Team will be in touch to help make things right for you!
TR
Trevor
The service was great until I actually…
The service was great until I actually subscribed. Almost impossible to get any type of customer support. I was charged for prescriptions that never shipped. Feels scammy to me.
Response from Hone HealthJun 9, 2026
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
JM
Jedidiah M.
Stay away from this company!
I had blood drawn for t labs. I never received lab results! All their communication is limited to some impersonal robotic test messages. No one to talk to. They've asked me to use their website to schedule an appointment with some DR and verify my ID but their website HAS NO OPTIONS for anything outside of purchasing the same labs I already paid for! Stay away from this company!
Response from Hone HealthJun 9, 2026
Jedidiah, thank you for sharing this. We're sorry the experience hasn't met your expectations — getting your results and your first consultation scheduled should have been simpler for you, and we promise after talking with our team it will be going forward. Our Care Team will be in touch directly to get this resolved. You can also reach us anytime at [email protected], through in-app chat, or at HoneHealth.com/CareTeam
