Hone HealthReviews of honehealth.com

Response from Hone HealthJul 14, 2025

Hey Mason, medication refills are sent monthly, not quarterly. The membership covers advanced lab panels every 3-months, follow up doctor consults every 3-months, non-routine doctor consults when necessary, free 2-day shipping on all orders, and access to the Care Team. All of that is necessary and required to receive the level of care Hone offers. Any other reputable health care provider will require close to the same, and charge more––sometimes even with insurance. Receiving the types of treatments we offer, require this degree on monitoring for our member's safety and long-term health success. Hone definitely isn't cheap, but the Care Team will always work with our members to make the financial stress manageable. I'll bring this review to our Care Team managers and have someone touch base with you soon. Stay tuned!

Response from Hone HealthJul 10, 2025

Hey Jennie, sorry for the confusion or if things weren’t clear, but Hone does outline our services and membership in detail on the main page of HoneHealth.com. We are not a scam at all. You ordered a lab test that included a doctor consult. There’s no commitment with Hone, so if you decide you don’t want to start treatment with us—your labs are yours to keep. We don’t gate keep this info like other companies. The membership isn’t a hidden fee either, it’s a necessity to receive the level of care Hone offers. The membership covers regular blood work every 3-months, doctor consults every 3-months, non-routine doctor consults, free shipping, and access to the Care Team. All of that, even with insurance, can cost much more than the membership cost. Hone also allows you to cancel at any time and doesn’t lock you into yearly contract with a membership.

Response from Hone HealthJul 9, 2025

Thanks for responding to that request. A manager will be in touch soon. After looking into your tickets using the contact info provided—our team has been in contact with you, and has attempted to call multiple times. If there’s a desired time or day for them to contact you, or a better phone number, please let the Care Team agent you’re working with know. They will be sure to reach out only then. ————— As previously mentioned, we requested more info through TrustPilot for your contact info so we can look into your claims. If you’d like to respond to that request, our team is happy help. Without that info though, we can’t verify your review and investigate. ————- We’ve request more inform through TrustPilot as there’s no contact info or name associated with this review. If this is a genuine review, please respond to that request so our team can look into your claims. That said, no one ever has to wait nearly 3-months to receive treatment. This statement is false. Nor would they be charged $400 within the time frame.

Response from Hone HealthJul 9, 2025

Hey Dust! This is definitely not the typical experience and we'd love to get you set up with another doctor and consult + get in touch with you to hear more about your experience with this particular doctor. Our team will reach out soon, but feel free to email me directly at [email protected]

Response from Hone HealthJul 6, 2025

Hey Bart, we don't have any control over Trustpilot or their reviews, so the reason we have so many great reviews–––is because we offer a great service to our patients. We've requested more info through Trustpilot so we can look into your review. Since no contact info was provided, our team can't look into your claims. If you can respond to that request we've made, we'll make sure someone touches base.

Response from Hone HealthJul 3, 2025

Hey Michael! It sounds like you scheduled your lab appointment before your lab requisition generated – Hone will let you know once that's available (usually takes less than 24hrs) and at that point in time you can go schedule your lab appointment. We automatically send those requisitions to LabCorp once they appear inside your Hone account. If you schedule before that's generated, then LabCorp won't have your info on file. No worries though! Easy fix and our Care Team will be in touch to make sure you're taken care of!

Response from Hone HealthJul 2, 2025

Would love to hear more about why you feel this way. Feel fee to email me at [email protected]

Response from Hone HealthJul 1, 2025

Hey Sean, we've requested more info through Trustpilot to look into your review, since no contact info is associated with it. If this is a genuine review, please respond to that request and we'll be sure to look into you case.