Hone HealthReviews of honehealth.com

I had a terrible experience with Hone. I sent in two tests and waited 40 minutes to speak with a doctor. After all that, they told me the second test somehow got “messed up” and I’d have to pay for a third one — seriously? When I demanded a refund via email, they went completely silent — no reply. Then they had the audacity to charge me again for a subscription tied to a product that was never even shipped. They take your money, disappear when there’s an issue, and keep billing you. Total scam vibes. I do not recommend this service to anyone looking for legitimate care or customer support. I was told one day after posting this that I would be getting a full refund plus I should be receiving an email saying that I was refunded. They apologized when they called. I am still waiting for the email and the confirmation of the refund.

Everything is slow and takes time 3-5 days for this, 3-5 days for that and I do just feel like a number here. Makes sense if they are used by so many.

I contacted them over a month and a half ago, everything was moving along until I paid the membership fees and suddenly all communication stopped. I’ve received nothing from the company or answered any of my many emails. I would look elsewhere for trt treatment.

My prescription was not filled. I contacted the company about running out testosterone and not receiving my next shipment. After waiting for days they responded with a text message saying that my provider missed a signature and that my subscription should be shipped in a couple of days. That was my last communication with the company. My prescription was never filled. I have attempted multiple times to contact the company over call, text, and email. This has been ongoing for weeks. This company's communication is insufficient and now are causing me medical problems. Do not trust your health with this company.

It's unfortunate that I am giving Hone a 1 star review because the doctor I spoke with was great. I signed up for Hone during a promo that they ran. $60 for a bloodtest. I knew that Hone was a membership model similar to Function Health but comparing the 2, Function Health is far more comprehensive with their biomarkers test and their platform is also far more advanced. I was more interested in HRT options and having the opportunity to speak with a Menopause specialist to discuss alternative options to my current plan. I had a 40-minute consultation with the doctor. She was informative, listened to my concerns and answered my questions and we came up with a new treatment plan based on my blood test results and current symptoms. She shared the price of the prescriptions, which were "reasonably" priced and I thought- great! Now I have a new plan in place that I am excited about. I got the "review your plan" notification from Hone and what a disappointment to find out that you have to pay $149/month - which covers 50 biomarker test every 90 days with a follow-up consultation after the next blood test. The medication is incremental to the monthly fee - another $150/month. so I would be spending $300+/month. WHAT A SCAM. Their platform is nowhere as robust as function health (I have friends who use them and I have seen their platform) and right now, Function Health is charging far less. It's unfortunate that Hone Health is capitalizing on people's health vs. giving people a cost-effective option to manage their health proactively. I am more than happy to pay a monthly fee but $149/month for basically getting access to their portal to see your test results is ridiculous, which I already got from Labcorp separately. I can't even access the consultation notes that my doctor uploaded because I have not paid the monthly fee, which I won't do. I went over to myalloy instead and paid a bit more for the same medication and a nominal fee for the doctor's consultation. It's unfortunate to see companies like Hone trying to gouge people for money rather than investing that into improving people's health. There are so many platforms now (hims, hers, myalloy, midi health, function health etc etc) all providing the same types of services - compounded meds for weight loss, hair loss, menopause, longevity etc etc - so do your research. Hone's platform is definitely not very impressive from a tech stack POV based on what I've navigated thus far- so I definitely don't know what the $149/month is going towards unless they're trying to fund themselves to build a more robust tech stack.

I’m a full time nurse and a mom of 4. On my only day off I have an appt. I get up early, drive 40 minutes stuck in traffic, just to get there and told my birthday was input incorrectly by Hone Health and it happens ALL the time and they are very hard to get ahold of. Big waste of my time!!!!!!!

I would like to share my experience with Hone Health in the spirit of transparency and consumer awareness. I paid for an initial test and scheduled a laboratory appointment. However, upon arriving at the test site, the facility had no record of my appointment. Since Hone Health does not offer direct phone support, I reached out via email requesting assistance. Several days later, I was contacted by a Hone representative who apologized for the oversight and arranged for a home test one week later. Following the test, I received a text message prompting me to schedule a virtual consultation with a physician. Unfortunately, on the day of the scheduled meeting, the provided link failed to function on my phone, laptop, and desktop computer. The message included a support number for connectivity issues, but that number was disconnected. I emailed the company again and was rescheduled for another virtual appointment the following week. Regrettably, the same technical failure occurred. After reviewing my account statements, I discovered that Hone had charged an additional $50 for each missed consultation—despite the issues being due to their system errors. I am currently filing a complaint with the Better Business Bureau and strongly advise prospective clients to exercise caution when considering services from Hone Health. *** Since I am unable to respond to Hone Health's response herein, I will include it here. Not only do I have a receipt of the $50 charge, but also the fact that I was charged the initial $45 twice. Please have someone contact me directly so I can provide all necessary information and photos associated with being unable to connect with doctor online***

Didn’t prescribe enough estrogen blockers, didn’t prescribe me anything. He admits some people can have high testosterone, but he didn’t want to do the same with me.. biasism Edit- Going months cold turkey to lower my testosterone isn’t healthy either. Also I needed something for my testicular atrophy, but not many questions were asked. I also didn’t feel like I had much time to think. Was a brief consultation, & I won’t pay for something that doesn’t make sense.. $140 for 4 pills.. when they’re normally prescribed 30x or 1 a day. I would really like another consultation before I purchase anything.