Hone HealthReviews of honehealth.com

Response from Hone HealthAug 24, 2025

Hey Debralyn! Thanks so much for getting back to us with your contact information, we were able to find your case. Nothing was entered incorrectly by Hone, but there is something wonky happening when we attempt to submit your FSA information. There should be a suitable solution here for you, so I'll make sure our team dedicates more resource to figuring this out – don't worry! I also hate when things are "he said, she said" like it seems with Hone vs FSA. It's just not entirely a Hone issue on this one it appears. Also, just to speak briefly on your comment about the membership – it actually covers advanced lab panels every 3-months, a nearly 60 minute follow up consult with a doctor ever 3-months, non-routine doctor consults when necessary, 24/7 access to the Care Team, free 2-day shipping on all orders, and access to Hone's private women's community. ^ not cheap at all, but the value is often better or close to what you would expect with traditional healthcare considering insurance won't cover most of that in some cases. However, the value is the best online compared to our competitors who skirt around offering the level of safe care that we do. All of that said – I know we can do better for you, and looking through your communications, there's opportunities for us to make these types of issues less of a pain. This shouldn't be on you, it should be on Hone and your FSA provider to figure out. ---- Hey Tatiana, we've requested more information through Trustpilot about your review. If you could please respond to that request with your contact info, our team will be sure to look into what you've outlined. Upon searching our support portal, we have not received any outreach from a 'Tatiana Berindean' nor do we have a patient listed with that name inside Hone's database. If this is a genuine review from a customer, we will need that contact info in order to help.

Response from Hone HealthAug 22, 2025

Hey John, sorry for the trouble it seems like you're experiencing! Hone is far from a fraudulent company, and I'm sure this is something our Care Team can help with. It looks like a Care Team agent responded to you on August 7th about the messaging hiccup and asked you to please disregard those messages. Additionally, you have not been charged for any extra testing kits. We received your latest ticket yesterday and a Care Team agent will get back to you ASAP.

Response from Hone HealthAug 21, 2025

Believe it or not, it's not that that easy – most doctors won't prescribe the level of treatment that Hone does. If they do, you'll most likely get referred to a specialist from your PCP, which will likely cost more + you'll have to wait a while for those appointments to open up. Hone's membership covers advanced lab panels every 3-months, doctor follow ups every 3-months, non-routine doctor consult when necessary, 24/7 access to the Care Team, free 2-day shipping on all orders, and private access to Hone's member community. The regular lab work and follow up consults are required by any reputable doctor, and the cost for those can become expensive fast. Hone isn't cheap by any means, but the value you receive and the convenience we offer – can't be beat by anyone.

Response from Hone HealthAug 20, 2025

Hey Matt, there's nothing strange happening here. Sometimes doctor availability can fill up fast, but the good news is our Care Team can get you scheduled faster and work with our doctors to find an appointment sooner. You just reached out about this at 12:35AM today, so please give our team a chance to review availability and communicate with our consult team. Our Care Team has been in contact with you and has been responsive. They have also attempted to call you with no success. They will continue to communicate with you and help. -------- Hey Matt, we've requested more info through TrustPilot about this review. Please respond to that request with your contact info and we'll look into what you've outlined. Your review is a bit confusing and doesn't line up with how Hone's service works—we never charge for retesting and will always find a lab solution that works best for our members. We'd like to help, but as we mentioned this review was posted anonymously. If this is a genuine review, please respond to that request for more info. –––––––– Update: Thanks for your contact info, Matt. The initial test is $45 dollars and includes a nearly 45 minute consult with a specialist to go over your labs + treatment options. That alone is a better value than what you'll find from other companies, and especially with traditional healthcare providers. The $80 confirmatory lab is a safety measure all patients must complete before safely beginning certain treatments. Hone makes ZERO dollars off any of our labs, so from a business standpoint, it hurts us if a patient can't safely begin treatment. The $129/mo memberships covers regular lab work every 3-months, follow-up doctor consults every 3-months, non-routine doctor consults when necessary, free 2-day shipping on all orders, 24/7 access to the Care Team, and private access to Hone's member communities. Most of that would be required by any reputable healthcare provider to receive the types of treatments Hone offers, but typically will cost much more. Sometimes even with insurance. Hone totally understands our membership isn't cheap, but the value goes a long way compared to other options. Although you have to pay up front for your membership, if you don't decide to move forward with Hone – that will be completely refunded to you. When it comes to your case and why there was a need for another lab test, we cannot speak to that here due to PHI. However, the Care Team has been in contact with you and will continue to assist.

Response from Hone HealthAug 18, 2025

It's really difficult to quote pricing for someone beforehand since every patient is different and treatment plans vary depending on medications and dosages. That being said, the initial $60 you paid was for an advanced lab panel + a nearly 60-minute consult, which is a tremendous value in of itself. Hone also doesn't gate keep your labs, so you're free to take those with you to another healthcare provider. What you'll discover though is in order to receive the type of treatments Hone offers – the cost adds up fast. In order to receive TRT for instance, any reputable healthcare provider will require quarterly follow-up labs and doctors visits, on top of non-routine office visits. Even with insurance, the cost can get pretty ridiculous. Hone's membership is not cheap by any means, but the $149/mo covers everything above, plus free shipping on all orders and 24/7 access to the Care Team.

Response from Hone HealthAug 18, 2025

Hey Paul, the turn around time for medications to ship depends on various factors. Due to PHI, we can't speak on your specific case and the reasons why here in a public space, but our Care Team has been in touch with you and will continue to help. Typical turnaround time for confirmatory labs are 3-5 business days. This gives your doctor enough time to review those labs and make sure you can safely begin treatment. Once approved, medications ship within 2-days once processed with the pharmacy.

Response from Hone HealthAug 13, 2025

Hey Shane, it looks like you just reached out to the Care Team about 2hrs ago. For non-urgent outreach, response time is about 3-6hrs, but usually much sooner. We don't have an active phone number since due to the nature of our service, most cases involve some level investigation which leads to hold times. Instead, we give our members the option to submit the best phone number + day/time to call and we'll make sure to contact them then. They also have the ability to submit a message whenever they want and communicate through email/text. Many of the treatments offered by Hone require regular lab work and follow-up doctor visits for patient safety. This also isn't a Hone thing, any reputable healthcare provider will require routine blood work and follow-up consults for those treatments. The cost of that, even with insurance, is often very expensive. Hone's membership covers all of this. The $129/mo membership covers regular lab work every 3-months, follow-up doctor visits every 3-months, non-routine doctor visits when necessary, free shipping on all orders, 24/7 access to the Care Team, Local Pharmacy set-up if requested, and private access to Hone's online community of 30,000+ men currently on similar treatments. It's definitely not cheap by any means, but the value compared to other online providers and traditional healthcare–––can't be beat.

Response from Hone HealthAug 13, 2025

We've requested more information about this review through Trustpilot. If this is a genuine review, please respond to that request with your contact info. The claims in this review are unsubstantiated and do not reflect Hone's service accurately.