Hone HealthReviews of honehealth.com

Didn't receive any information for about one and half weeks after being told I would receive a plan within 24 hours. After multiple inquires I was told the Doctor wasn't being responsive. It just gave me a bad impression of Hone and I have decided to go to a local doctor instead.

I wasn’t given any options as far as treatment plan. Also I wasn’t given a price. I’ve tried texting, emailing and calling with questions and nobody has gotten back to me. I don’t get it. Do you want my business?

I got a test kit and sent it in and it's been six weeks, and I have no results. I have gotten nothing but excuses.When I contacted them everything from I didn't register my sample to I did not complete the questionnaire which I did the day I sent my sample in. If they are this bad at keeping track of things, I don't think I want to trust my health to them.

I signed up with Hone for the initial blood test and spoke to their doctor. The doctor was great but asked me almost nothing and did not mention any of the side effects. There was then one more blood test required before the prescription is granted and shipped. I wanted to wait to take that last blood test to speak to my personal doctor to make sure I wasn’t missing anything. My doctor told me all of the negatives with testosterone medication There are serious health risks to consider, and once you start taking testosterone supplements, it can be complicated to stop. Then I looked at my account and realized I’ve been charged for the prescription for four months, even though I never received one of them. So they charged me about $800. The initial testing and doctor visit which I expected, but I did not expect the monthly fee to begin since I hadn’t taken the required test and never received any prescription. Customer service responded that I get the benefit of their membership even though they never sent me a prescription. Well $600 for a membership is just criminal. They agreed to credit only one month, which they did and then charged me the next month a day later. Be very careful and also be very careful about taking testosterone Talk to your independent doctor about the pros and cons A company that is so desperate to have to take $149 a month when they don’t ship any prescription and shouldn’t have even started billing yet leads me to believe they’re in rough financial shape. Be careful. It’s just an expensive lesson for me. Fortunately, I can afford to lose the money, but I don’t want others to, so that’s why I’m writing this review. response to Hone response I have the email thread from your support to confirm my comments about the billing. I was just issued a credit for 1 month but you refused to credit the other three months. then the day after the credit was issued I was billed again for another 149$ Please share a customer service number While I liked the doctor I spoke with he absolutely did not mention any side effects or long term issues if I stopped taking testosterone. I would expect you record those video calls. You might want to review them here is the email that refused to issue credit for the 4 months- I never received any prescription because I did not take the required 2nd blood test but you started billing for the prescription right away, apparently my account is still active and I'm still being billed monthly Agent name (I was asked to make this name hidden. (Hone Health) Sep 19, 2025, 9:33 AM EDT Hi Michael, Thank you so much for your patience. Unfortunately, we cannot processed refund for the other months of your membership subscriptions because you still have access to our other services but as a courtesy we can give one month back but we like to explain the following: When purchasing a Hone membership, you consent to automatic, recurring monthly billing until your membership subscription is canceled. The membership provides access to treatment services, which includes the management of your treatment by your doctor, consultations (both routine and non-routine), as well as writing and approving prescriptions, protocol labs, and more. If you cancel your membership before your next billing period begins, then you will not be charged for the following month. You can find more information on our recurring billing policy in our Terms and Services. As a courtesy, we have issued a refund towards your last membership charge. Please allow 5-7 business days for this to reflect within your account. Let me know if you have any further questions and I'd be happy to help. Best, Agent name HoneHealth.com More Energy, More You! Email: Support Hours: 9am - 6pm EST, M-F

I have been charged every month for the past four months by Hone Health even though I never received my testosterone medication. I followed their instructions, took the at-home test, and even attempted to cancel my subscription. I officially canceled five days ago, but they charged me again today. This is unacceptable and feels like a scam. I am requesting a full refund for all undelivered months and the most recent charge. Consumers should be very careful with this company.

What a scam. Had I known you charge customers $129 per month for a “membership fee” on top of the cost of the test and prescription I would never have started anything with Hone. Don’t waste your time or money on this scam of a company. What a joke.

Doctor was great hone health sucks. I’ve wrote several emails, no response. I’ve replied to text messages, no response. They did email me right away asking for more money however!

I've tried this service twice and it's awful. Their stupid blood test never works, it's very complicated and brutal to get enough blood onto their cards. You just wind up with a bunch of holes in your fingers.