Hone HealthReviews of honehealth.com

UPDATE 4/9/23: Within 6hours of writing this my husband was contacted by the company and offered a refund of the months he did not receive his medication, as well as another lab to be done since the one he completed is apparently lost. We are happy with the resolution of the issue. We do plan to continue business with them. I wish their responses during his calls had been more proactive though. I do appreciate their efforts in making things right. Because of this, I am changing my one star review to a 4star review. ‐------------ My husband has been using their services for over a year. Twice now they have sent him the at home blood test, received it but took MONTHS to process it. While waiting for it to process, they were not sending him the medications. So his testosterone tanked. They don't care about your health. Only your money. We called and called and called and each time were told, "We have received your sample, it just hasn't been processed yet." No offer of a way to rectify the situation but continued to take hundreds of dollars from our account for the "membership" he wasn't even getting to use. Do not use this company!

Home is a great resource for men and the concerns we may have. I talked to my GP at my annual physical about some worrisome health issues I wanted his opinions on, that I didn’t get so I found Hone. They did the appropriate blood work, discussed my concerns and helped me address them. It has been a great journey with them. My only concern is the coordination and delivery of my prescriptions, if they could coordinate them that would be a big bonus and a five star review.

Refills are NEVER on time with this company. I understand that they are at the mercy of the pharmacy, but then they should be submitting them early to account for the difference. Thank goodness that I am not using them for TRT! As I write this review, my prescription was supposed to be filled 8 days ago. I have been with Hone for 5 months now, and I have only had one refill be on time. If you reach out to their customer service, they basically do nothing but send you a link to cancel. Be very careful if you are getting TRT services or anything that requires consistent blood levels. 3/6/22---Update: Spoke to Dan @ Hone and he is on top of it and trying to make things right. Dan was understanding and seems to be trying to fix the issue. 3/11/22-Update: Dan is the man. He fixed the issue and got my medication to me. Dan also refunded my payment due to all of the issues I have had. In addition, he has worked out how to ship my prescription earlier so it never happens again.

Quick response

Very helpful and efficient with my situation which was my fault but with there help I was able to rectify my situation. Thank you very much !

quick response and professional.

Serg was very helpful with my billing questions

The team at Hone were prompt and courteous!