Hone HealthReviews of honehealth.com

I had a very poor experience with Hone Health. After paying for labs and taking time off work, I joined my scheduled virtual consultation one minute early. I waited over 10 minutes without the physician appearing, despite staying in the waiting room. I immediately contacted support via email and the online portal but received no response. Attempting to reload the page revealed a $50 charge on my account for "missing" the appointment. In reality I arrived early and the provider did not join. Totally unfair. I request a full refund and account review. This incident erodes trust; I hope HoneHealth addresses these reliability issues.

Got my labs sent over and emailed them and didn't get a response via email for 2 months. That's unacceptable.

Dr’s notes didn’t mention 80% of the things I said- requested repeat labs because of anomalies(pre diabetic because I had coffee the morning of) but didn’t receive a lab slip. Also mentioned wanting children and that was not mentioned in the notes. Doctor offered testosterone boosters even though I started off saying I’m actively trying for children, offered it a second again then had to directly say that’s only a last resort. If you want children, buyers beware.

Difficult to get anyone on the phone and unnecceary delay in transfering prescriptions to selected pharmacy. Delay in communication and overall lack of efficiency makes the process very frustrating.

Edit - I’ve sent them 3 emails over the past week. They haven’t replied to any, but they reply here within an hour. Treatment is still in limbo. Website has contradictory info. Pretty obvious they over promise and under deliver. I’ve need “subscribed” for over a month and have nothing to show for it. They take over a week to review blood samples. They say there’s a treatment plan, but it never ships. They take 3+ days to reply to email but even then don’t give a straight answer. I’m holding out hope this works out, but I’m skeptical this place is even legit. They take money real fast and provide service real slow. I’m about to try a different provider.

There si NO WAY to talk to a real person when things go wrong. Although I have entered the date here as 10/8, the issues with this company's customer service have been ongoing for 3 months. When I first started "talking" with this company, I started getting strange responses to my questions. For example, I had to do a blood test...but I had to complete three blood tests. It took weeks of back and forth with customer service to understand why. Recently, the company charged me for my prescription, but it was never sent. I was told by text that it was because they did not have my address - yet it is in my profile and I had already received my first round of treatment. I wonder if this is medical negligence - to start someone on treatment and then stop treatment without consultation??

Terrible customer service. Had blood drawn three times! Apparently, I had two accounts due to using separate email addresses. To be fair, one was for in home testing and other a lab. As I didn't feel comfortable about in home I opted for a lab. OK. We got that straight. Or so I thought!! Three customer reps later, STILL confusion on their end!! Finally, get a consult with a doctor scheduled for 10:30a. Looking forward to it! Login at 10:11 and there is an error message that I missed my consult!! GEEZ. They are EST and I am CST time!! NOWHERE, does it say they are EST. I have screenshots of all!! This has been going on for months now and I feel completely beaten down.

Hone misled me from the beginning. First, they sold me a finger pricking home test, which was a joke. My Dr. that was assigned to me said that I had low T, but needed to take another blood test with more specifics. Why don’t you just sell the more thorough test up front and skip the finger pricking test. Then I emailed several times for an all in monthly estimate. I was assured that all I would be charge is the cost of the gel. When it’s all said and done, you have to pay for a monthly subscription + the cost of your test. Just tell me that up front please. Just be careful when dealing with Hone. I went somewhere else for my needs.