Hone HealthReviews of honehealth.com

Response from Hone HealthNov 25, 2025

Hey Marie, we're so sorry to hear about your experience, it's definitely not the norm at all. We'll make sure a member of our leadership touches base to learn more and see how we can help, please stay tuned!

Response from Hone HealthNov 24, 2025

Hey Brad, this isn't what we like to hear at all! Let our team jump into your case and see what's happening here. We just requested more info about your review through Trustpilot – if you can respond to that request we'll make sure to make things right ASAP!

Response from Hone HealthNov 22, 2025

Hey Steve, I'm sorry to hear about your consult, that's not the typical experience at all and we'd be happy to set up some time with a new provider if you're interested. Regarding the results, they're not faulty or inaccurate. The at-home test provides a baseline, and if you qualify for treatment, a second confirmatory lab is required. That lab takes place at LabCorp, Quest, or by an at home phlebotomist. Hone doesn't rely on one reading. Once again, we're sorry about the poor consult experience, we can do better there and are going to take that feedback seriously. However, claiming our testing is faulty is not a true statement. We work with the leading labs in the U.S. and are one of their few online health providers that follows industry standards with additional testing protocols. What our team would like to do is take a look at your recent LabCorp results and work with you on deciding the right treatment path. We'd also like to work with you on cost, since you paid for the LabCorp lab out of pocket. I'll make sure someone reaches out to help and get you the expedience you deserve! This review was posted without any contact info though, so in order for us to help, can you please respond to that request for more information that we just sent through Trustpilot?

Response from Hone HealthNov 21, 2025

Hey Matt, we're a bit confused here? Hone doesn't sell any medications that cost near $500 a month, and the $150/mo memberships cover everything you need to receive the level of care that Hone offers. From quarterly lab work to follow ups with your doctor, and 2-day shipping on all orders + 24/7 access to the care team; the membership covers everything. A member of the team will touch base with you to help and clear up anything confusion here on price, please stay tuned!

Response from Hone HealthNov 18, 2025

Hey Tom, we're not seeing any outreach to our team about the issues you outlined in this review. We'd love to help, but we need to know the contact info connected to your case. We're also not seeing any patient in our system under your name, 'Tom Vette'. We just requested more information through Trustpilot, so if this is a genuine review, please respond to that request with your contact info and our team will be sure to help!

Response from Hone HealthNov 18, 2025

Hey Chris! A member of the Care Team will be in touch to help with the cost, but the additional cost is for Hone membership. The confirmatory lab is a safety measure that patients complete to ensure they're healthy enough to begin treatment. Hone makes zero dollars on these tests, and from a business perspective, it can hurt us since we might not be able to start them on treatment if things don't look good. But at Hone, safety comes first! In order to receive the types of treatments that Hone offers, a certain level of care is necessary. The membership covers all aspects of this care, including advanced lab panels and comprehensive doctor visits every 3 months, non-routine doctor visits when necessary, free 2-day shipping on all orders, 24/7 access to the Care Team, and private access to Hone's online member community. Routine lab work and doctor visits every three months are something any reputable healthcare provider will require to receive treatment. Although the above membership isn't cheap, it's much more affordable and convenient than traditional healthcare. Typically, you'll have to jump through some hoops to see a specialist who 'might' submit a lab order that covers the depth of Hone's advanced panels. If they do, the cost of those labs (even with insurance) will most likely be hundreds of dollars. Even then, if your doctor is willing to prescribe the level of precision medication that Hone offers, like HRT or GLP-1's for instance, the cost of those treatments (once again, even with insurance) will be expense. Hone will exhaust all efforts to help make your care as affordable as possible. For example, our Care Team will assist with sending scripts to your local pharmacy and help you leverage programs like GoodRX–––where the cost of medications will be cut down dramatically in most cases. Other health providers in our space won't go the extra mile like this for their patients like this.

Response from Hone HealthNov 14, 2025

Hi Sandra, it looks like our team has been in touch with you since your initial outreach yesterday, and a Care Team agent is helping you out this morning. In order to receive the types of treatments that Hone offers, a certain level of care is necessary. The membership covers all aspects of this care, including advanced lab panels and comprehensive doctor visits every 3 months, non-routine doctor visits when necessary, free 2-day shipping on all orders, 24/7 access to the Care Team, and private access to Hone's online member community. Routine lab work and doctor visits every three months are something any reputable healthcare provider will require to receive treatment. Although the above membership isn't cheap, it's much more affordable and convenient than traditional healthcare. Typically, you'll have to jump through some hoops to see a specialist who 'might' submit a lab order that covers the depth of Hone's advanced panels. If they do, the cost of those labs (even with insurance) will most likely be hundreds of dollars. Even then, if your doctor is willing to prescribe the level of precision medication that Hone offers, like HRT or GLP-1's for instance, the cost of those treatments (once again, even with insurance) will be expense. Hone will exhaust all efforts to help make your care as affordable as possible. For example, our Care Team will assist with sending scripts to your local pharmacy and help you leverage programs like GoodRX–––where the cost of medications will be cut down dramatically in most cases. Other health providers in our space won't go the extra mile like this for their patience. I know your experience has been frustrating, and trust us, we can always do better! If you give the agent you're working with some time – they'll get you back on track in no time!

Response from Hone HealthNov 14, 2025

Hey Nick, sorry for the trouble here! Our team would love to help, but we just searched your name in our support portal and haven't found any outreach from a Nick P••••••••• We also searched our patient database and there's no record of someone with that name as a member of Hone. We requested more information from Trustpilot about your review. If this is a genuine review, please respond to that request with the contact information connected to your Hone account, and we'll touch base ASAP.