Sarah B.
Payment arangement is anything but…
Love the service but hate the payment set up. Monthly fee is fine, it is set for the same day every month. However, for the meds, you NEVER know when you will be charged. I have complained several times. I will randomly have over 300 taken from my account sometimes 6 days before I expect it. This has been making life VERY difficult to arrange bills. I have asked for emails or texts or anything letting me know a couple days in advance that my account will be charged but have been told there is nothing they can do. Other then this one issue they have been beyond amazing. If you don't have a good amount of extra money in your account at all times this service won't work for you. This issue waa not resolved. The company states they dont have the ability to notify customers ahead of being charged, only that you will have a 5 to 7 day window.
Response from Hone HealthMay 19, 2026
Hi Sarah, thanks for the feedback! I'm happy our team was able to get in touch and help you with your concerns.



