Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
honehealth.com
Website
honehealth.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Let me fill out form for home blood draw and pay, then tell me I have to go to a lab 1.5 hours away. Then they don't have a cancel button, you have to start a "chat" to cancel.
They did refund me without me needing more input the next day, so I moved my review from a 1 start to a 2 star.
Response from Hone HealthAug 26, 2026
Hey Mike, I'm glad our team was able to help and get you refunded. Our lab services are available across most of the U.S. but there are a few areas where we can help make access easier for sure – we'll get there soon and hopefully you'll consider giving us another chance then!
KH
kristopher H.
This company and it's ability to…
This company and it's ability to operate is a absolute joke, I sent me sample in almost 2 months ago to this date. all I got was either zero response or they said I had to file a document I had previously filed multiple times. The site says 5 business days possibly 7 to receive your results that is a lie. ALSO
*WARNING*
I do not know for a fact however the timing is to convenient, after giving Hone my information I have received more spam and scam calls then I have received in my entire life and I have only had my current phone number for a few months versus my previous I had for almost 20 years. Is it Hone I dont know but the timing is too coincidental for my liking
Response from Hone HealthAug 27, 2026
We've requested more information about this review. Please respond to that request and our team will take a closer look at your claims.
That said, Hone does not perform spam or scam calls to any member or customer. Our team would like to learn more about why you believe this is the case and get to the bottom of who is calling you.
GF
Gary F.
Shop elsewhere
Main reason for checking with Hone Health was to transfer the THRT I was receiving in the area where I lived. Hone Health seemed to be on track but after initial Doc virtual visit I was told I had to submit another blood lab to verify my low T-levels. The initial blood work was just done by their order. Plus the Doc ordered other drugs - the shocker was the $155 a month charge which excluded meds. It seemed to cover nothing. Not wanting to spend more money on another lab test and not seeing any benefit from the 155 monthly charge - I am moving on away from Hone Health. Saw the VA doc and he said I need to be off the THRT for two months to actually see where my T levels are. I will wait and take it from there. If needed I will seek an alternative route. Claude is beneficial with finding suitable online providers.
Response from Hone HealthSep 9, 2026
Hey Gary, I just wanted to speak to a few things in your review:
The biggest benefit to being with Hone is often what some consider the biggest pain point. Our onboarding is not set up for speed, it's set up for safety.
This means we’re extremely careful with who we treat and how we treat them. Confirmatory labs (the other lab you mentioned) are safety protocols that do delay things, but they assure ALL patients are ready to safely begin treatment.
Other companies skirt around all of this, offer discounts, and focus on onboarding as many customers as possible and just getting them on treatment. Hone doesn’t have customers, we have patients. And although we’re a business that wants to make money, our first goal is our patient’s health. If we can treat them safely, we know their business will be with us for the long haul.
When it comes to the $155 membership, that actually covers all of the necessary care to receive the types of treatments that Hone offers. It covers advanced lab panels and comprehensive doctor visits every 3 months, non-routine doctor visits when necessary, free 2-day shipping on all orders, access to the Care Team, and private access to Hone's online member community. Routine lab work and doctor visits every three months are something any reputable healthcare provider will require to receive treatment.
Although the above membership isn't cheap, it's much more affordable and convenient than traditional healthcare. Typically, you'll have to jump through some hoops to see a specialist who 'might' submit a lab order that covers the depth of Hone's advanced panels. If they do, the cost of those labs (even with insurance) will most likely be hundreds of dollars. Even then, if your doctor is willing to prescribe the level of precision medication that Hone offers, the cost of those treatments (once again, even with insurance) can be expensive.
Hone will exhaust all efforts to help make your care as affordable as possible. For example, our Care Team will assist with sending scripts to your local pharmacy and help you leverage programs like GoodRX–––where the cost of medications will be cut down dramatically in most cases.
We wish you the best of luck on your health journey and the door is always open if you want to come back : )
JE
Jenhod
No humans
The doctor was great. But the hone system doesn’t work well if need to speak with someone. It’s all AI generated texts and then a 24 hour response period to any issues. So for the amount that the service costs, it’s not worth it. Literally almost impossible to speak with a human
Response from Hone HealthJul 27, 2026
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
TB
Tracy B.
I’m hopeful
Everything is fine except the HRT hasn’t worked for me personally. It’s going on four months now and I’m not having any results absolutely zero relief in menopause symptoms. Although the doctor has prescribed higher dosages, which I haven’t received yet, but I am very hopeful.
Response from Hone HealthAug 4, 2026
Our team has been in touch, and I'm glad we were able to help! We're excited for the journey you're on – please don't hesitate to reach out again if you have any questions!
SO
Sonya
Make sure that your doctor is explaining everything to you and go over all your labs
After starting HRT, I was still extremely tired. I wasn’t feeling all that much better and then I got on a different HRT with a different doctor and discovered that I needed testosterone in order to improve my mood and help me with weight loss. This was not offered to me by the first doctor after he reviewed my labs.
Response from Hone HealthJun 9, 2026
Hey Sonya, we're a bit confused about the order of events and what you're outlining here – our Care Team will be in touch to learn more and understand your situation better so that we can help!
NO
Noel
Extremely poor customer service
I am a existing patient with Hone TRT treatment. I tried to locate an account number for myself on their homepage and no such number exist even after pulling up my profile . This is just one of the many issues with Hone that I have. Hone responded to this review by saying that they could not find a patient relating to this review. Hone wants to say that I don't exist but I do but I don't have a way to prove this unfortunately because there's no identifying data of any kind on their homepage referring to me.
The treatment plan, the physician that I work with and the quality of the serum and pills is excellent but I would give this company -10 for their customer service. I recently did an upgrade to my membership so that I could see more types of lab results than I do now. They send me an email requesting that I go ahead and set up the appointment with a local lab called quest. I have not made the appointment because I have no idea where this quest lab is and I've made numerous request for them to give me the location of the lab. There's been no response at all to my request. This has become standard operating procedure for Hone. They run everything through AI, I can find no phone numbers to call them and all they have is an email address for their Support team. I've been with them a long time in the results of my level of testosterone has been nothing but superb but to be able to contact them on such simple matters as this is beyond frustration. I started looking at other companies to continue my testosterone treatment through.
Response from Hone HealthMay 25, 2026
Hi Noel, that isn't a patient ID or a number that's connected with an account. The request for more information was placed through Trustpilot. If you can please respond to that request with your full name + email address we'll be sure to help.
-------------------------
We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.
RA
Rachelle
Rip off
Rip off! Got my labs messed up. Ordered them for a male not female. Had to go back and have them drawn again.
Response from Hone HealthJun 9, 2026
Hey Rachel, lab orders reflect what was entered by the patient. Our team can definitely help you out, and it appears they were able to get things corrected for you.
