Hone HealthReviews of honehealth.com

Ordered my kit over a month ago i do it send it in the lab says 2-5 business days for results i get sometimes it takes longer but the lab had it for 3 weeks then finally after emailing them repeatedly over and over and getting no updates other than being told this stuff happens get told the lab couldn’t test my kit i get my blood work done at the doctors regularly so i know that it doesnt take that long to analyze blood so im assuming it wasnt tested for a while and now they suddenly can’t test it this is unacceptable i only used this company because i thought it would be cool to do it from home what an utter waste of my time i will never use hone health again and will never recommend their services to anyone as far as im concerned this company is a complete disaster and should not be in this business

Hone was fine at first, But has gotten worse and worse over time, Was charged three times in one month for the same script (they didn't send the script three times) but just charged me three times for it. When I reached out to customer service it was several days before they responded but didn't fix anything just said sorry it must be a glitch. When they did refund the charges they just turned around and charged me again! All before even the 10th of the month. Customer service is very very bad and a persons time and money must not be important to them. Its all AI generated responses and no help once they have your money. I wish I could be more positive because things started off fine with HONE but they have consistently gone down hill.

I am very confused about this app. Please explain how this works? What’s the phone number for communication? What’s the app I can download? It’s quest blood work covered?

I wanted to share my experience so others can make an informed decision before using this service. From the very beginning, the process felt disorganized and inconsistent. - When booking, I selected the option for in-home blood draw, which was advertised during checkout. There was never any follow-up to schedule this. I ultimately had to arrange and visit a local Quest Diagnostics lab myself. - At the lab, I was asked for my health insurance card, even though the testing was supposedly included in the service I had already paid for. This created confusion about billing and coverage. - After completing the lab work, there was no confirmation that Hone received it. My portal showed no updates for over a week, leaving me uncertain whether my samples were processed at all. - When results finally appeared, the ordering physician was listed with a NY address that appears to be a shared office space. However, online searches show a physician by that name practicing in Boston. This inconsistency raised questions. - Even more concerning, the date of birth on the lab report reflected an age of 71 instead of 60. That kind of error calls into question whether the results were accurately matched to my file. - During the virtual appointment the doctor appeared unprepared and unfamiliar with my case. He had not reviewed my lab results in advance and asked if I had questions, rather than providing an informed medical discussion. The appointment felt transactional, and hormone replacement therapy was prescribed without meaningful explanation or analysis. Overall, the experience felt fragmented, poorly coordinated, and lacking in medical rigor. For a service centered around hormone management and lab-based diagnostics, accuracy, transparency, and physician preparedness should be non-negotiable. Based on my experience, I would not recommend this service.

I met with the doctor via video chat. I had completed a form and also verbally went over my health history with the doctor. She was peasant to talk with. She told me that estrogen does not cause cancer, however it can feed pre-existing tumors. She did not; however, address how it can cause old endometriosis cells could reactivate and cause issues due to the estrogen. I had to find that out via a Google search. I was considering canceling. The membership and the prescriptions are two different entities. Even if you cancel your meds, you still have to pay for the membership, until you cancel the membership. I followed all of the instructions to cancel, yet I was still charged and a prescription was shipped out when there was plenty of time for them to cancel on their end. I completed and submitted the cancel membership form online. I checked the next day and there was no email response confirming that my request was received. I completed and submitted the form a second time. Numerous days later, I have not received a confirmation of cancellation of membership. I have emailed their helpdesk, and submitted numerous contact us online forms. I have only received AI generated emails, none of which confirm anything has been canceled. I received an AI generated notice today advising prescription refills were shipped. The company had enough time to respond and not ship out the items. The issue is this company is managed by artificial intelligence, and it will likely take up to five days before you can reach a live person. I just received AI generated responses stating the following: We’ve received your request and it’s now in our queue for review by our Care Team. We are currently experiencing higher-than-normal volumes, so our response time may be a bit longer than usual. We sincerely apologize for the inconvenience and appreciate your patience, we’ll be with you as soon as we possibly can.

Nobody told me the extra start up blood test was an extra charge.$50 No thanks

Absolutely horrible experience. They keep charging me and I have never received anything. I did my labs and ordered my meds but 2 weeks later they never shipped. Then when I reached out they said they had a glitch on their side and would reprocess the order. Then they recharged me for all medications. Now a month later they refuse to refund me for medications I have never received. Their customer service is AWFUL. There are so many other services out there that do this work. Don’t fall for the scam of this company.

Still no response from them. No support. They told their care team would contact - that was a lie. almost 2 months of waiting. At this point the should get me a refund. Unnacceptable. If you dont have the logistic capacity of processing home test from east coast customers - don't ofeer it.