Dan B.
Hopeful Solution but Hopes Dashed
I enrolled, did the blood test, and had a professional evaluation. All was good, but I never received any medication. I contacted support, but I think English is not Serge’s first language because he never understood that I just wanted the medication. After 16 days, I reluctantly asked for a refund. I invested a lot of time and energy and blood and got nothing. I gave them two stars because they did refund my money, but no apology or explanation was offered.
Response from Hone HealthAug 18, 2021
Dan, we are so sorry about this poor experience! I want to assure you our team will rectify this and make sure we get you back on track. A member of our team will be in touch with you sooner than later if they haven't already done so this morning.