Hone HealthHone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Hone Health (honehealth.com) has 11,925 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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aaron
They have done absolutely nothing for me and I have asked for a refund weeks ago and still haven’t got a refund. Customer service sucks
Response from Hone HealthMar 12, 2026
We've requested more information about your review through Trustpilot. If this is a genuine review, please respond to that request with your contact info and our team will be happy to look into your claims.
Jason J.
It's has taken almost a month to get my medication. It's not even shipped yet. I would suggest having the medication sent your local pharmacy
Response from Hone HealthMar 12, 2026
Hey Jason, we'd love to take a closer look into your review, but we need some more details to connect it to a patient account. We just requested more information through Trustpilot – if you can respond to that request with your info, our team will be in touch ASAP.
Albert Y.
It’s impossible to maintain or increase your testosterone because of the poor, inconsistent, slow and inept customer service. It takes days after your lab results are ready to be able to schedule a consult and most doctors aren’t available to meet until at least a 2 weeks later. Be prepared to go days and weeks without your prescription or medication and have to start from 0 every couple of weeks.
Response from Hone HealthMar 11, 2026
Hey Albert, I'm glad our Care Team was able to connect with you and help get you set up for success. They are waiting on one last bit of information from you to help moves things along, but we're almost at the finish line here, promise! Regarding consult times, once lab results are received, members can immediately self-schedule their doctor consult. Depending on availability in your state, you might have to wait a few days to speak with a doctor, but typically members can schedule within 1-week. If you ever have trouble getting something scheduled in a reasonable amount of time, the Care Team is always available to help get you on the books ASAP!
Ronnie C.
The absolute worst. I have been waiting a week for lab results. Are we in the stone ages? Most places have results within 48hrs
Response from Hone HealthMar 5, 2026
Hey Ronnie, not in the stone ages at all! At-home lab results can take about 5-7 days from when the lab receives the sample. At lab draws are a bit faster, and results should be returned within 3-5 business days. These are all typical timelines with most labs. Also, there's a good chance your lab results are ready to view. I would check your spam/promotion folders for an email from Hone or try logging into your Hone account and checking if your labs are complete. Either way, the Care Team will be in touch soon to make sure we get you your results ASAP!
Kyle
Awful... Just Awful.... could't be more dissatisfied... Hone is awful! I have been going back and forth with them over 31 emails for two+ months regarding medication refills, and she has yet to solve the problem... She gives me copy paste answers and no real action. I am cancelling my service and moving on.... this service has clearly done down the toilet! Clearly they value changes to reviews over real customer service because they can respond quickly asking me to change my review but they have yet to resolve my issue or respond to my help request… true colors shown hone… do better!!!
Response from Hone HealthMar 21, 2026
Hey Kyle, it looks like our team was able to get in touch with you to help get your case resolved. Please don't hesitate to message the manager who called you in the future if you have any issues.
kyle M.
This company is the absolute worst to deal with. I have used them for over 4 years. The service keeps getting worse. There is NO way to contact a "Human" to discuss the issues that you are having in regard to setting appointments or labs. Just today, I had a consultation, did labs last month, and now I have to redo the labs before they will send my medications. There was no issue with the labs, they just want them done again. However the only lab that they work with doesn't have availability for another month. But they have no problem continuing to take my money for NO services rendered. What a S___show.
Response from Hone HealthFeb 24, 2026
Hi Kyle, we've checked our support portal for outreach from you, and there's one ticket submitted with the name connected to this review. A member of the Care Team responded to that ticket requesting more information from you since we don't have any patient accounts connected to that name or email address. It's likely you may have used a different email address and/or name to register your account. We've also gone ahead and requested more information through Trustpilot – if you can provide the full name and email address connected to your Hone account, we'll make sure to touch base with you. There's also multiple options to have your labs completed, so if there isn't a location near you, we likely can send a phlebotomist to your home. Our team would love to help here, but as we've outlined, without your patient account info we won't be able to look into your case.
Donald J.
They use a 45$ self administered, finger prick, blood dropping, sealed envelope, USPS, internal? lab work. Their web site and customer service definitely have issues. I submitted my lab SAMPLE # multiple times via their site, in emails and also through their app. But...... They can't process/ give my lab results until I submit my sample number.... I have, I have, I have. Told them via website, email, app. No consistent customer service rep, so you always "talk" to someone who is new to the issue, doesn't care? definitely doesn't follow up about the situation...... Started Jan. 26, 2026. It is now Feb. 14, 2026 without any answers or solutions. I have requested my $$ back for the lab work costs. 45$$ When I started having issues, i decided to try another provider. From this unnamed provider, I have already gotten my blood drawn by a professional, lab results given, consultation and script written AND delivered. STILL WAITING on Hone.
Response from Hone HealthFeb 14, 2026
Hey Donald, we're sorry for the continued trouble here, but our team has been in communication with you about the information missing from your sample card – which as our team explained is not just the ID#. The sample card must be filled out with all of the required info, and it needs to be legible for lab technicians to read. Our team has remained in touch with you and can 100% help, but please reread their messages and confirm all of the information they're requesting. Due to PHI/HIPPA we cannot request that info here. All of this should be an easy fix, and if for some reason it isn't – Hone will credit you a full refund.
Nicholas L.
Make sure you wanting to buy these products. They swindle you in to paying $100s a month for what you need. No refunds.
Response from Hone HealthFeb 14, 2026
Hi Nicholas, nothing about your review is true or accurate. In fact, we'll regularly offer a refund or credit customers when things don't work out. No swindling, just honest care and doctors who have their patient's safety and best interest in mind.
