Honda of ChantillyReviews of hondaofchantilly.com

Do NOT buy a Honda from this place. At the very least don’t have it serviced here. I scheduled an appointment for routine maintenance, I showed up on time. I was told the wait was over 5 hours & no one could get to my car until tomorrow. Apparently the appointment only guarantees timely discussion with the service advisor. Actually getting your car worked on is still on a first come first serve basis. That is the most screwed up system I’ve seen. When you go to a restaurant and you have a reservation, they don’t tell you seating is first come first serve they take you to the table they reserved for you. The same thing goes for doctors so the fact that they allow you to make an appointment to talk to an advisor, but can’t guarantee a technician will work on your car. It’s ridiculous. This experience has so soured me. I will never buy another Honda. I will tell everybody that I know that I hate my car and that they should not buy a Honda because it’s just a giant pain in the ass and because the customer service at a Honda dealership is subpar.

They broke parts of my car during repairs, then demanded I pay again for those broken parts. Completely unfair and unprofessional.

I sold my old car to this dealership on September 23 and gave them the title that same day. The paperwork I signed said I would get my check within 48-72 hours, but it has now been 15 business days, and I still haven’t received it. I called multiple times over the past two weeks to ask about the check, but I’ve had a hard time getting any clear answers. Several employees said they would call me back, but they never did. When I called again today, I was told that the sales team hasn’t even sent my paperwork to accounting yet, and I’d need to wait another week. By that time, it will have been 20 business days, which is way longer than the promised 72 hours. Now when the phone rings to the sales department, it is unanswered, and I am instead redirected to service every time, so it's obvious that they are avoiding me. What makes it worse is that the dealership already has my old car listed for sale on their website, but I’m still waiting to get paid. I understand things can get busy, but this is not the level of service I expected from such a big, well-known dealership. If they had just communicated better and followed through on their promises, this experience could have been a lot smoother. I really hope they fix their process because this situation has caused me a lot of stress. If you’re thinking about selling your car here, be careful!!! . I’m still waiting for my check, but if I don’t get it soon, I’ll have to escalate this to corporate, spread this to all of my social media followers, and lawyer up.

Don't buy a new Honda, but if you do, don't go to Honda of Chantilly. I was excited and anxious about purchasing a new car. I did my research. My top pick was a Hybrid Camry, and the Honda Accord Hybrid was my second choice. I purchased a new car, but the requirement was that I needed to see it before conducting any transactions. My sales guy was new, but that wasn't an issue. Eight months into having my shiny new car, the caps on my side view mirror begin to melt. I was about to head out on vacation, but I drove back to the dealership to get this issue resolved or on their radar for repair. The service department gave me the worst run around. The advisor, Amin Khatib, was the person I spoke with via telephone after going in person. After they took their photos and claimed they would call me. I waited weeks only to get a callback. I started calling him back. He said there were no recalls, and I had no extra warranty for my BRAND NEW CAR! He stated he would call back. I told him this was a warranty issue and a quality control issue. I told him the dealership could replace this product as I had not had the car for over eight months. He asked if I parked the car in the sun. WHAT? Sir. It's not my fault that Honda opted for poor-quality products, and parking my car outside does not mean that the parks should melt/warp. I called the Honda Corporation. They took my complaint about both the issue and the horrible service. It was time for an oil change a month and a half later. I took it to a different service department in Woodbridge. The service department employees were beyond helpful and empathic. They paused me to say it was okay because the car wasn't a year old. They immediately ordered the part and repaired it the same week. The young lady, Deanna P., who took the lead on my car repairs, was very busy but was not dismissive like I experienced from the service department at Honda of Chantilly. If you can't resist buying a Honda, go to the Woodbridge location. You will have a much better experience. If you're on the fence about Honda, buy a different car, or at least don't get the new one. Thank you, Deanna, for helping me to enjoy my car again!