HomrestReviews of homrest.com

The chair fell apart arm rest would not stay, the plastic on the wheels cracked first then eventually they all broke. It was horrible. The chair was less than 6 months old.

I tried to reach out to customer service for a return. They told me it would be more expensive to ship it back and only refunded me $15. I was super excited to get this chair as advertised. When I received it, it wasn't what I expected. The "massage" feature isn't even a massage. It literally just vibrates. The balls for the massage setting are right underneath your bottom, so it's quite uncomfortable. The leg rest is flimsy, I can foresee it breaking in the near future. The headrest doesn't align with your body as you sit up straight, so you can't even rest your head unless you are fully reclined. The only beneficial thing about this chair is the color I chose. It's a very pretty off white and black combination. The chair is a chair, so it does mostly what it is supposed to do I guess, but don't expect this to be your go to chair for comfort or back/neck problems.

If I could give them no stars I would. I have had this set for just over a year and the braided parts are all coming apart. Not even on the parts that get used like the seats or leg rest, just on the tops that no one touches. I contacted the seller and they basically said I was out of luck since it had been over a year. Over $1k for a set of furniture to only last a year is ridiculous!! DO NOT WASTE YOUR MONEY! YOU WILL REGRET IT!

I purchased the Homrest lifting recliner on June 2oth for my 95 year old mother. On October 1 the chair started malfunctioning, and 2 days later it stopped working totally. I emailed Homrest and their warranty is only 60 days from purchase. In essence I wasted $400 dollars for something that my mother used for less than 4 months. They did not offer any assistance to get it repaired. This speaks volumes on how Homrest values it's customer's satisfaction, and the fact that there is only a 60 warranty on any defective part - WOW they know their products are not manufactured very well!!!

This has been a nightmare company! We paid in full for a 6-piece outdoor furniture set. Incorrect very large boxes containing incorrect parts and hardware keep arriving at our home containing useless parts! We began working on this on 27 April 2024 and are still dealing with this headache! The recliner is not working and this company offered us a $10.00 refund for a $600+ furniture set! Insulting! I have numerous e-mails and photos as evidence and our attorney has been contacted. DO NOT BUY FROM HOMREST!

After purchase I was nervous because I found this Trustpilot site and Scam Advisors admonishing caution over Homrest. I almost went in to my bank to get my money back, however, the second day after I purchased I got a Shipping notice, then the next day received an email notice I’d get my Office Massage Chair the next day. Thinking it a delay ploy to keep one from canceling, and that when I received notice of delivery it wouldn’t be at my home, I nevertheless gave Homrest the benefit of the doubt and the chair arrived the very next day. The chair box was delivered by Fed Ex in my garage. Every part I assembled I was thinking of the reviews on this and other sites about missing parts. But the chair is assembled and it works beautifully. I and very pleased with it, and how fast it arrived with free shipping to boot. I thought about giving 4 stars because the base had to be assembled when office chairs I’ve purchased in the past had that part fully assembled. But I thought given how wonderful the Massage element is and my relief over not being scammed, I thought I better give 5 stars.

Missing parts, all their emails are dead for help. It looks beautiful in pieces. You Tube has instructions, but he doesn’t talk and moves so fast! , he can’t remedy our missing parts! Parts missing are b1 bolts, assembly booklet, and recliner hardware.

Poor quality high prices if you need to return item because you not satisfied you'd have to pay for the return fee. I stuck with a chair because the would not supply me with a return label and I also believe is a scam because they gve you a bogus number to call.....terrible do not buy from the company.