HomrestReviews of homrest.com

The product was easy to assemble, arrived on time and is a good strong moveable staircase with handrails. The only consideration is that it needs to be up against a strong surface for stability when using.

Fast delivery and glad it has the tray for cups.

The chair overall is a good item. The wood however is very easy to scratch upon assembly. Fairly easy to assemble recommend 2 people.

Good communication and fast

I purchased a set of Homrest PE Rattan Wicker Patio Lounge Chairs with Wheels thinking I was getting a quality product based on the glowing reviews on their website. Less than two months later, the metal frames began rusting severely from the inside out. Every time it rains, these chairs leak heavy orange rust puddles all over my concrete pool patio, causing significant property damage. When I reached out to customer service with photos of the defective chairs and the stained concrete, they completely refused to issue a full refund, offering only a partial refund($100 on a $584 order) or replacements for a clearly flawed product. They even tried to blame external factors rather than taking responsibility for a manufacturing defect in item marketed for "outdoor, poolside" use. They actually said not to leave this outdoor product in the rain! Be warned: The company completely curates the reviews on their own website to hide negative feedback. If you want patio furniture that actually lasts past 60 days without ruining your deck or patio, look elsewhere. I have had to file a formal dispute with my credit card company just to get my money back. Absolute garbage quality and terrible customer service.

This is a scam - no way to dispute with your credit card company because they send no paperwork. I received parts for two different chairs and of course they don't fit together. No way to return or dispute.

They are scamming people because when you order they don’t send Right order then they’ll give you so many excuses after that if you want return they will say oh you have to pay for it All those fake promises. Please don’t buy from that also material is not that great.

BEWARE I purchased the swing in September put it up for the winter got it out in June was missing a cushion I wrote 2 emails no response I have called about 15 times. message says call between working hours I have called different time and days cant leave a message it hangs up on you very upset I just want the missing cushion shouldn’t have to go buy cushions when it’s there error and should be there,there customer service sucks big time