HominterReviews of hominter.com

We have not received the order. Can you provide us a tracking number?

I ordered 11 sheets of tile and received them pretty quickly but noticed immediately that they were not properly packed as tile generally is, each shrink wrapped on a sturdy piece of corrugated cardboard to stabilize them. Instead they were OPEN with no backing and just loosely stacked on top of each other with nothing but maybe a half inch of foam around the interior of the box and less than a millimeter of a foam sheet between them. The first sheet had broken pieces. So I took each and every one out and every single one had one to multiple breaks. I received this request to leave a review before I’d had a chance to address it with them and so I contacted them directly with 11 photographs of the damaged tile so they could see the problem and have an opportunity to fix it before leaving a bad review. I explained that they probably broke in transit, but the packing made that a likely scenario and asked them for a refund and was happy to return them if they sent a carrier to pick them up. First they offered me just five replacement sheets. I paid for 11. They called me RUDE… and were argumentative at best. I had to involve PayPal to get my money back. After that they told me that they would refund my money only once they had received the return tile (with no offer to take responsibility for even having it picked up) and were adamant that it must be received in its “original condition.” As they insisted the original condition was unbroken, I’m not sure how I am supposed to turn broken tile into unbroken tile. After a big headache of back and forth emails with this company I went ahead and ordered the same tile from a different company which arrived packaged properly and intact, as PayPal was working on it for me but that can take time and I have a project to finish. It *appears* they sent me seconds or something although I don’t know that to be fact, as they were not in the factory packaging like the other order I received of the exact same product. I added this info with photographs to PayPal and received my money back FROM PayPal within 24 hours. I would be very careful of this company, they advertise a “money back guarantee” but despite the poorly packaged open sheets of broken tile, they had no intention of refunding me and without PayPal I would have never received a refund. You can find whatever they sell from a more reputable seller. I had really hoped they would have honored their money back guarantee given all the prompt proof I sent them of the issue so that their customer service could have led me to leave a better review. BEWARE!

I was showed you had the quantity I needed, so I placed the order, Paid for it. Only to be later emailed asking me to choose a different item because you no longer had the quantity I needed, when I denied choosing another item and just asked for a refund. You obliged, but not without taking a fee out. Which just seems crazy to me after I was lied to. 100% WILL NOT RECOMMEND!!

The tile I got is not what I wanted. It is brassy and ugly. Cannot use it. I have tried for 12 days to get an RMA from them. There is not response from Hominter and they refuse to recognize my order number !! I will contact my credit card company to deny payment.

Literally no feedback or correspondence even though I consistently have requested info. Will most likely have to stop payment due to the lack of customer support.

no communications for over a week from your end on shipping product after I purchased. Once I sent an email asking for tracking I was told it was shipped and would be here the next day. I waited three days to complain again and now was told they made a shipping mistake and was shipped by another carrier. I informed your company I wanted my money back as I have waited over two weeks and still nothing as far as product or lack of proper communication. I have found another product from another company which I received in 6 days and sill nothing from yoyur company.

I never received my order

I paid for tiles on 08/02/2022. Still nothing for over a month. No shipping information. No phone number to call. No response to messages on website or emails. Order on site says processed, but nothing. Requesting refund through Paypal.