Homesnap Reviews | Read Customer Reviews of homesnap.com

HomesnapReviews of homesnap.com

4.3329 reviews
Internet & Software
7200 Wisconsin Ave #200, Bethesda, Maryland

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Homesnap

About Homesnap

With easy-to-use mobile technology fueled by unmatched, real-time data intelligence, Homesnap is changing the way real estate agents connect with consumers and serve their clients. The industry-endorsed Homesnap platform leverages real-time data from over 200 MLSs to empower millions of consumers with a superior home search experience, while providing over 85% of U.S. agents with access to powerful mobile tools that automate their work and accelerate their success. The integrated Homesnap platform is transforming the industry by bringing real-time to real estate. More information can be found at www.homesnap.com.

Homesnap (homesnap.com) has 329 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: homesnap.com
Website: homesnap.com
Category: Internet & Software
Location: Bethesda, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 57% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Homesnap reviews

329 approved reviews, newest moderated first

Candice S.
Oct 28, 2020
Peter was very knowledgeable and…
Peter was very knowledgeable and helpful! Quickly resolved my issue.
Response from HomesnapNov 9, 2020
Awesome! So glad that Peter was able to help you!
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Shafeek K.
Oct 23, 2020
Great customer service
Great app to begin with and super fast and professional services. My issue was solved in the blink of an eye.
Response from HomesnapNov 9, 2020
So glad to know that you had a positive experience with the app and our team! Thanks for sharing, Shafeek!
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Ray M.
Oct 9, 2020
Simple corrections handled!
Quick response and effective results.
Response from HomesnapNov 9, 2020
Thanks for the feedback, Ray!
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Lorraine L.
Oct 7, 2020
I had an issue with my brokerage being wrong on homesnap…
I had an issue and I message Homesnap and they fixed the problem right away and sent me an email saying the issue was resolved. I mean fast, efficient and just amazing customer service.
Response from HomesnapNov 9, 2020
Lorraine, that is incredible to hear! Thank for sharing your experience and leaving a review!
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Melissa D.
Oct 5, 2020
BUYER BEWARE!!
BUYER BEWARE!!! I had an absolutely HORRIBLE experience with this company. I was high pressured into trying this app ..they promised me the moon and the stars ... they came through with NOTHING. I was also PROMISED over and over I could cancel anytime and there would UNDER NO CIRCUMSTANCES be an automatic renewal. I was paying for one year upfront with NO AUTO RENEWAL, THIS WAS MY CONDITION WHEN SIGNING UP ... NO AUTO RENEWAL ... THEY PROMISED. I hear nothing from this company all year long, not phone call to see how I like the app or how they could help me get more out of it. THEN during a world wide pandemic, while I'm homeschooling my two young daughters and have not received a paycheck for over 5 consecutive months, they charge my CC 600.00 and put me over my credit limit! When I contacted them to remind them they promised me I could cancel anytime and that there would be no auto renewal and I did not want to renew, please refund my money and cancel my PRO subscription, I can not afford this at this time and it is hurting my family. They refuse to let me terminate and are forcing me to "renew" They have stolen 600.00 from me that I don't even have and only now that I have complained are they calling me to try to SELL ME on the fact they stole 600.00 from me. Really? DO NOT TRUST THIS COMPANY!!! DISHONEST THIEVES SELLING SNAKE OIL & STEALING FROM THOSE EFFECTED BY THE PANDEMIC. BUYER BEWARE!!! PROTECT YOUR WALLET, STAY AWAY!!
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Vicki F.
Oct 4, 2020
Thank you Cory Craig for resolving my…
Thank you Cory Craig for resolving my issue immediately! You guys rock!
Response from HomesnapOct 5, 2020
This is incredible to hear! Thanks for leaving a review and sharing!
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Michelle L.
Oct 2, 2020
Account Maintenance Support Was Good
I switched brokerages and was having a hard time updating my email. After reaching customer support we were able to resolve my issues.
Response from HomesnapOct 5, 2020
Michelle, thanks so much for the review. Glad that we were able to help you out and get everything taken care of!
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Guadalupe B.
Oct 1, 2020
Great service
Great service, patient, friendly assistance, especially with a person who is technologically challenged. Thanks again!
Response from HomesnapOct 1, 2020
Incredible! Thanks for taking the time to leave a review, Guadalupe!
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