HomeSmartReviews of homesmart.com

I have enjoyed my whole experience with HomeSmart. From the informational dinner with Earl, Evan coming out to do my inspection and meeting Jose, Taylor and Dalton who did the instillation. Everyone was professional and pleasant to work with. I knew exactly what to expect with each step. I'm excited to see a lower energy bill in the near future!

I try to get coverage on my appliances today and was told to call home smart. After calling homesmart I was informed that my account was internally canceled as of October 16th 2023 and that I have a bill of $608. I have never received a bill from home smart regarding this matter. I was really confused because I get my mail from USPS by email showing all mail received daily that will be sent out to me, so I would have been notified by USPS. I also have a filing for all my mail, im very organized and I've never had one piece of paper regarding this $608 come in. When I asked the representative he said he can't state if they were actually sent out but they were developed. The rep stated I owe $60.85 per month for premium repair of 8 appliances, replacement assistant and plumbing. None of this I was aware of. They stated last year excel separated my account from home smart separately and they should have billed me separately. When in fact I canceled my insurance i believe more then a year ago, Which seems they continued to bill me without noticing me. I never added these 4 services my bill ever so I'm not sure where they pulled this from. It used to be around 30 bucks monthly when i did have it. so I'm not sure how or when they add these services. This is also not on my credit report so I had no clue of being aware I was being built by a company. They never contacting me by phone nor am I getting any piece of mail stating I still had service with up charges against my will with this company. This seems illegal. I verified my address and name because I'm in disbelief this was for me and must be a mistake but how can a company bill you and not tell you, call or send out mail. Very frustrated because I wanted to do business but these practices seen illegal and outright wrong! They are now saying they emailed me and I added plumbing but provided absolutely no proof.

Great work done by Shane and Tom! Very professional and friendly guys! Showed me progress all along the way on my solar insulation! I only felt sorry for them having to deal with such hot weather and a very hot attic!

Never removed listing photos. When you are a single woman living alone, this is important!! Took a lot of complaints to get them to remove the lockbox, which was attached to the gas line.

Gran diversidad de artículos para el cuidado y mantenimiento de la casa en la que vivimos, es fácil encontrar el material o producto de la calidad que necesitamos, además, cuentan con buena asesoría técnica.

Cannot believe how these people are still in business. It all started when I made a phone call to Mr. Alabre, in the beginning everything was very nice and pleasant to deal with, once we found a property that me and my husband liked, we scheduled a walk through. This is when things start getting weird, Mr Alabre texted me to come alone as only one person can do a walk through because of Covid, weird, but okay. Then he proceeded to advise me that I should come alone and not bring my husband, again weird, after I refused to meet with him alone for the walkthrough he then went AWOL. Very strange but wanted to share. Please stay away. Not good.

Justin and Brian were my installers. They were very helpful and professional. They were able to answer all of my questions and concerns.

Brian and Justin were our install crew. They were awesome and professional.