Homesite InsuranceReviews of homesite.com

Extremely Disappointing Experience with Homesite Insurance I am thoroughly disappointed with the service I received from Homesite Insurance. When I purchased my home insurance through GEICO, I was unaware that my home was insured through Homesite. I recently had to file a claim for roof damage, and the experience has been frustrating and upsetting. The adjuster, Carl Price, was incredibly rude and unprofessional. During our conversation, I expressed that I did not want to continue working with him and requested to speak to a different adjuster. Instead of accommodating my request, he became even more aggressive and even threatened to close my claim. To make matters worse, after their inspector visited my home to assess the damage, Carl Price called me again, making slanderous claims that I caused the roof damage myself and that it was not caused by wind, as I had originally stated. Despite having photo evidence from my roofing contractor, Carl refused to listen and continued to be dismissive and rude. I would strongly advise against using Homesite Insurance, especially if you value professionalism and fair treatment. The lack of respect and accountability has left me feeling extremely dissatisfied and frustrated.

I am being given a runaround from the adjuster. My claim is a small claim, my first in 12 years. I would expect to be treated with more consideration than I'm receiving.

Been dealing with extensive hail damage for over 6 months and getting nothing done. They appoint adjusters from enterprise claims service who are totally useless and lowball every needed line item. I have had one agent replaced with another just as bad at doing nothing. Go elsewhere and thank me later. Just found out that the field agents are employed by homesite, conflict of interest to not payout on claims...

The saga has yet to end. Please read my earlier reviews to understand what is occurring and the reason for my one star review. Mr. McLoyd, Progressive/Homesite’s representative finally contacted me on 11/25 and acknowledge responsibility though claim he has to recontact the adjuster and have him provide an estimate. Today is the 10 of November, which is over 8 weeks since I filed the claim, and over 2 weeks since they last contacted me.

Avoid Homesite! I purchased home insurance in late August through Progressive. Less than a month later I received a letter stating they were cancelling my insurance in 30 days if I didn't replace my roof and put a handrail on my exterior basement steps. I didn't balk on the roof; it was almost 30 years old so their concern was legitimate. However, Helene had just torn through my area so roofers were far and few between so I asked for an extension. The response was "Sorry, we don't make exceptions for anyone". Luckily, I was able to get a new roof and handrail installed. Sent in all the required documentation and photos a week before the cancellation date. Two days after sending in documentation I received a partial refund of my premium, check dated same day as cancellation letter. I called every day and was told it's still under review, the underwriters are backed up. Cancellation date came and went so I had no insurance. Called every day and kept being told my review would be escalated. 10 days after my policy was cancelled, I received a late night voicemail that the roof was accepted but balusters were required under the handrail - the exterior metal handrail that was attached to an exterior, solid, concrete wall. Any underwriter that says balusters are required under a metal, exterior handrail attached to a solid wall doesn't have any business being an underwriter. I called and asked for clarification because that's just beyond absurd. Told it would be another 3-5 days to review. Called 5 days later and am told the underwriters came back and said balusters were not required so handrail is accepted. Ok so policy is reinstated, correct? NO! Why? No clue. But they are going to ask the underwriters and I should hear back in 3-5 days. This company is a complete joke and waste of time. I already have insurance with someone else (less expensive with higher home value) while I wait on yet another review. My advice is don't even THINK about getting insurance with this fraud of a company.

We had a non-trivial pipe leak in our crawl space that went on for perhaps a month before we heard the water splatter on the heating duct. Had it fixed immediately. A recommended remediation company came in after the plumber, set up equipment to dry the space. Accompanying the crawl space problem we had a whole house water cutoff in a pantry fail. This was easily contained by us but left a stain on the tile within the pantry closet. Homesite sent someone to investigate the damage. This was, I suppose another company, Wardlaw that handles claims. He did go under the crawl space, said the job done by the remediation company was well done. They responded with a settlement for the pantry area (I did not press to have all the tile replaced, which the adjuster measured for and removed that from the claim) Their adjuster recognized only the small amount of work required in the pantry. I had a large deductible of $2500 so there was no settlement for that. They sent me a "DENIAL" letter. Really? That would imply a false claim which it was not. They ignored or claimed they did not have the claim sent in by my remediation company. However when I called, the rep suddenly found it, it was "misfiled" he said. Meanwhile we got a new adjuster, you can't speak to her ever, have to leave a message and of course there is usually no call back to answer your concerns. I get the impression she is merely shuffling paper work because the only replies I have gotten is that "they" are negotiating with the remediation company. They did make a payment finally the other day on the remediation claim but no itemized report of how they settled this so that I can discuss with the remediation company. To add to all of this, the remediation company has made no contact with me on progress with insurance other than to send me a copy of the claim filed. Where we are now: I was told in passing that mold remediation is covered by endorsement. No guidance on procedure. "Talk to your claims adjuster" is the refrain on any question you ask, even if it has something to do with policy!!!!

I got my policy through Progressive. I did the online appraisal, it went very smoothly, and the cost was substantially less than anything I was quoted by the broker I used previously. A couple months later I started getting a bill for $300 with no explanation. I called customer service and they said they had to adjust my square footage 400 sq ft. I asked where they got this info from and they said, "Sites like Zillow will give you square footage." I sent a screenshot of the county tax assessor site, with a link, and they said it was insufficient. On my second call with them I asked how they got the info and they mentioned using a third party that gets that info. They couldn't give me any documentation showing me their numbers are correct, but are refusing my government documents proving my numbers are correct. Now they want me to wait 24-48 for a call back from the person I escalated it to. Emails auto respond with saying to wait 7-10 days which is about right for the response I got. All of the call center people I have spoken with have been emotional, uninformed, and don't appear to have been given any authority to solve any sort of problem.

ZERO stars should be possible. Progressive should not be partnering with these incompetent criminals. They closed my claim for water and mold damage before the mold was dealt with and now won't return calls or emails. Absolutely garbage people. I'm stuck living in a hotel with black mold still in my house and lazy bums who won't respond to the company that wants to do the mold mitigation.