Homesite InsuranceReviews of homesite.com

Switched to Homesite due to their competitive rate and previous company raising premiums an absurd amount with no claims filed. After one year with no claims Homesite raised my premium 30% so I cancelled. It's been 19 days and I still don't have my refund.

The absolute most scammy insurance company I have ever encountered. They bait you with a competive rate to start with and then when you need them it is all game after game after game. I specifically went through all the aspects of the policy to ensure I had the coverages I needed, but then when disaster hit with all the flooding in Vermont and the increases in claims not only are they committed to ensuring you are not covered, the year two increase in policy premium was DOUBLE! First year was the bait, second year increase makes the average of the two years more expensive than even the most premium of prices. I WISH i saw all the reviews on this site before signing up - but I have never been so glad to cancel. If you want actual protection for your home, trust a better company with that protection.

I am a contractor helping an elderly client with her insurance claim. The adjuster assigned to her claim has been uncooperative from day 1. Taking complete advantage of this elderly woman with a bad memory. She screwed up the first insurance check. Then she decided to never answer or return a single phone call from the dozen or more that I tried to contact her. She still has not corrected her mistake and re-issued the first check. My client is a sweet old lady that needed help so we already completed the work for her. This adjuster has no business being employed by ANY insurance agency. I am going to teach my client how to write her own reviews next week. This horrible adjuster is NOT going to get away with this.

Homesite failed to add my house number to a homeowner policy I purchased. When I was notified by my bank that 2 months later, homesite refused to update my policy to show my house number or refund my premium. Basically, they kept my premium without insuring me. Definitely will never do business with them again. They should be shut down!

We’ve been Homesite customers since 2022 (through Progressive/American Family Insurance). After a single water damage loss in January 2024, Homesite created a duplicate claim in error and reported it as an “at-fault” loss. They admitted this mistake in writing but never fixed it. Because of their false reporting, I can’t get new homeowners coverage and my premium with Homesite has nearly doubled. To make matters worse, they tried to reduce the replacement value owed under the policy by deducting remediation costs — something their own policy doesn’t allow. For nearly two years I’ve been patient but firm, filing complaints with multiple regulators, yet Homesite continues to drag its feet. A company that claims to stand for integrity and service should not hold its own customers hostage through errors and bad-faith tactics.

ZERO STARS! I've been a loyal customer for over 10 years and never filed a claim. This was the first time in over a decade, and it's unclear what your endorsement policy entails because it's the underwriter's job, making it invisible to customers on their policy. Be cautious when shopping for insurance companies. I am ending my policies with Progressive due to the lies and broken promises. Believing we are fully covered for everything after only seeing a summary of our coverages is misleading for all of us. The details matter. My siding was damaged by wind, I filed a claim, and was only approved for repairs. This is unacceptable. I need a replacement of the full home, not a repair. Picking and choosing as I Pay and Pay and never ever filed a claim or complain when I’m increased. Progressive suggests obtaining the full endorsement policy in the future, but that's unhelpful when I need to file a claim now. Cancel your policies and search for a more trustworthy company!

Failed to cancel my policy and would not refund full amount when the error was caught. In April of 2024 my home insurance was up for renewal. Homesite had significantly raised my rates so I decided to call them to see why. After a discussion I decided to shop around and ended up going with another insurer. I called back to cancel my policy with Homesite on the same day. For some reason the call wasn't recorded in my file and the policy was never cancelled. Fast forward to the next year and my mortgage escrow account pays both them AND my new insurer. I called Homesite to have the money immediately refunded and they said I needed to provide evidence of other insurance AND provide a written request -which I did. THEN when they processed the refund, they only gave me 6 months back stating that a policy refund can only be backdated 6 months. This is NOT what I was told by the original agent. This was their mistake and even though I provided evidence that I had moved to a new insurer for the ENTIRE duration, they refused to acknowledge it was their mistake.

Run, do not walk, away from this home insurerer. More than 7 months of (1) their inspector failing to find all the damage when a tree fell on our roof; (2) Low-ball estimates of the cost of repairing the damage; (3) only partial payment offered because of "depreciation" (including of a brand-new roof); failure to respond to phone calls and emails (some which were automatically sent to trash); failure of supervisor to return calls. Needless to say, I'm looking for another home insurer.