Homesite InsuranceReviews of homesite.com

DO NOT buy insurance from this company. I was connected to this company through Progressive. Two $500 annual rate hikes in a 3 year period - both causing an increase in my mortgage. Contact led to literally no logical explanation and was blamed on credit reporting. I have a 780 score.

THE WORST CUSTOMER SERVICE EVER! I CALLED TO UPDATE MY POLICY AND FROM THE START OLIVIA THE PHONE REP WAS EXTREMELY RUDE, WITH ATTITUDE AND SO UNPROFESSIONAL. WHEN I ASKED TO SPEAK TO SOMEONE ELSE THAT COULD ASSIST ME WITH A BETTER ATTITUDE, SHE SCREAMED AT ME SAYING SHE WASNT GIVING ME ATTITUDE AND SAID NO. SHE THEN HUNG UP ON ME. I CALLED BACK AND CANCELLED MY POLICY. AWFUL, RUDE AND IGNORANT PEOPLE SHOULD NOT BE ASSISTING THE PUBLIC.

Homesite is terrible. They are actually a part of American Family Insurance, which I didn’t realize until it was too late. I have had GEICO for my car insurance for more than 20 years and decided to switch my home insurance to them as well-except now that I filed my first home insurance claim ever in my entire life (as a result of the blizzard we had in February) I’ve found out that GEICO doesn’t do anything other than answer the phone. It’s Homesite/American Family that’s handling everything. The adjuster I have is called a “desk adjuster“ and she has been unhelpful, difficult to reach (her hours are in a time zone 2 hours different from mine and she in only reachable via phone when I’m working). When I asked her if I could speak to someone else so I didn’t need to ask for time off work to call her, she said “unfortunately no, because I am the one handling your claim”and she is about 2000 miles away from my property. I made a an appointment to talk to her during her work hours, took time off work, called her at that time, (she didn’t answer) only to find out hours later she doesn’t actually take appointments?!?! (I have proof of all of this in writing). This adjuster has also lied to me and I have proof of this also in writing via both email and text. This whole experience has been a nightmare, and if someone after reading this chooses a different home insurance company-and I save 1 person from using Homesite/American Family Insurance-then this review has served its purpose.

Progressive homesite is the worst home insurance in the market. I could not give less that 1 star on Trust Pilot. Their process has a lot of flaws and quotes keep changing and they "proactively" charge your mortgage company without giving you an opportunity to cancel, thereby throwing a wrench in the mortgage payments. They do not honor their coverages and find ways to cheat the customer. Their customer service lacks training and you cannot give a feedback to change the process. They are rude and their claims process is a scam for the lack of a better word. DO NOT GO FOR PROGRESSIVE HOMESITE.

Progressive reviewed my auto insurance when I moved to another state. They suggested I speak with Homesite afterward to discuss homeowners' insurance. Homesite reviewed my information and offered an attractive policy. A month later they sent an inspector who stated my roof needed to be replaced although it had recently been given a tune-up and treatment by Roof Maxx. I was given thirty days to replace the roof, which I was unable to do, and the policy was cancelled. To add insult to injury, I have to pay more for less coverage now with my previous insurer.

I was with Homesite through Progressive for 7 years. Out of nowhere they tripled my rates and, since they convince you to go paperless, the notice was caught by me spam filter. I didn't know about the increase until I got my year end mortgage statement. When I called to get an explanation they basically told me that there was nothing to explain and there was nothing they can do about it. I understand that rates increase over time, but going from $900 to $3,000 is insane. And the fact that they refused to even talk to me about it tells me everything I need to know about this company.

Price was good when I started, and then it got too high. When I canceled, they took a month to review my request to cancel and then another month to send my refund. I am not happy with them and would not recommend them.

Switched to Progressive and bundled with home owners insurance. The auto portion wasn’t an issue, though come to find out I haven’t had homeowners insurance for the past 5 months when my mortgage company asked about my coverage. I wish I’d have investigated Homsite when I switched to Progressive.