Homesite InsuranceReviews of homesite.com

I am so sorry I insured two houses with Homesite. This company should not exist. Majority of customer service representatives are ignorant.

Homesite customer service is non-existent. Called twice and each time I couldn't complete my request. Their computers were down on one call, and I never received a call back due to high call volume ahead of me. Each time I specified that I wanted a reduction in my premium due to new systems installed in my home. Could that be the reason? Homesite is a sham and should be ashamed.

I only called for a quote but they still billed my mortage even though I went with a different provider. Homesite billed me over $600 and refuses time fund even though I never requested their service. When I call customer service they lie and change their story on each call. NEVER DO BUSINESS WITH THEM

I recently purchased condo insurance through progressive hoping to bundle with my car insurance. This policy is actually administered through Homesite, and this review is about Homesite. It sucks. Somehow my name was typo'd in an online application - I'm sure I provided my own last name properly because they seem to be able to send me emails and refer to me properly. Progressive lists the condo policy on their site, but the Homesite link simply did not work. When I called the number they provided I got an automated "medical device" offer and no help with the insurance. I hope I am able to cancel next year and get real insurance.

Up until February of this year, I have been very happy with Homesite but I hate them now. One of the rooms in my house had water damage and I was assigned a claims adjuster. The claims adjuster was the opposite of her name. My claims adjusters name was Lucky Giordano, and all I got was bad luck. The first few times everything was great but then I just turned to crap. She became incompetent and could not return my phone calls and she is a nightmare. Then, I spoke to her boss Trey Flowers, another person opposite his name. There is nothing floral or pleasing about him, he is stinky! Trey did give me another insurance adjuster after getting rid of the other one. But, my new one Michael Hernandez is another piece of crap. In the beginning, he seemed to be on my side but that faded quickly. He used all kinds of excuses for not getting back to me and he is terrible too. I know that there are other people who have claims but, you came to my house first and I should have been dealt with first. It's not my problem that you're in a different state or there is flooding anywhere. If you had dealt with my claim quickly, then we wouldn't have a problem. I had the drywall removed from the water damaged room and the company sent a $6000 bill. Michael at first did prove with my help that this company committed insurance fraud by claiming things they did not use at my house. Then the company who still padded their bill called ServiceMaster restore in El Centro, sent another fraudulent invoice that was 4600. I looked at the bill and it was still excessive. I told Michael and I told Trey that the bill was fraudulent and to please please fight for me because the bill is a lie. Instead of doing any research, Michael and Trey sent this fraudulent company a check. They did not care about me, they did not care that they were paying on a fraudulent claim, they just wanted it to go away but it won't and neither will I! Home site and its agents committed fraud and so did the company that worked on my house. They didn't fight for me, they just wanted to shut everyone up. Do not use this company, they don't care how their customers are treated, they just want your money and they want everyone to shut up. I will be reporting them for insurance fraud tomorrow. Shame on them!!

Absolutely DO NOT use these guys. We always made our premium payment on time and never made a claim, and then they decided to drop us anyway. Canceled for no reason. These guys are terrible. Typical scummy insurance agency.

I recently had a hailstorm ravage my home. In one of my policy’s renewals within the past few years, Homesite snuck an amendment in that excludes “cosmetic” damage. This was not a part of the original policy that I enacted, but they took it upon themselves to add it without calling attention to it. They may be within their rights to do this in my state, but it is an incredibly shady practice. The exterior of my home is mangled, and they are covering next to none of it.

I am writing to formally request a comprehensive review and reassessment of the valuation associated with my recent homeowners' insurance claim with Homesite, arising from water damage in my basement. The loss originated from a water leak, which resulted in significant mold contamination affecting the drywall, as well as the involvement of asbestos-related materials within the flooring system. Upon inspection, the assigned claims adjuster authorized remediation services. Consequently, a contracted remediation company removed flooring across four rooms and drywall from two rooms, at a total cost of $13,000.00. While I acknowledge the completion of the remediation work, I must express serious concern regarding the valuation provided for the subsequent restoration. Based on independent contractor estimates, the cost to replace the flooring is approximately $7,000.00, and the drywall replacement is estimated at $5,800.00. In contrast, the insurer’s calculation—derived from a square footage-based formula—allocates only $2,391.54 for both flooring and drywall combined. In light of prevailing market conditions, including substant