Home Security StoreReviews of homesecuritystore.com

Ordered 2 GE CADDX NX-4 Fastpack Kits, and each box had a missing keypad and transformer. I called customer service, and they said that because of their inventory system, they could not simply send out 2 keypads and 2 transofrmers. They said they would ship out a replacement right away that day, and include a shipping label for me to return what they had previously sent me. 7 days later, I get an email saying that there was a "manufacturing" problem. What? So I emailed them asking for a time frame for the parts. No answer. I am calling them today to find out more info... I ordered on Nov 22, and today it is Dec 13. Update: Called them just now and the salespeson confirmed that they had several identical issues with kits msissing parts. They explained that they are correcting the problem. The salesperson was polite, curteous, and pleasant to talk with. Appears that the problem is going to be resolved. Changed the rating from 1 star to 3 stars. Will update again when more is known. Today is Dec 13.

I gave an honest assessment of my experience with homsesecurity store at first, but with my pursuit of justice I was net with a compromise by them. Customer service decided to give some consideration for my return and considered a reduced restocking fee of 10%. I feel it was a good compromise since I am willing to pay for the restocking of an item and the financial turnover a company incurs. I feel a 10% restocking fee is more than adequate compensation for the company. Therefore I feel good about them willing to make some type of concession for receiving all their merchandise in its original packaging.