Home Security StoreReviews of homesecuritystore.com

I ordered a taser gun and it was delivered defective. I had several email with Willie Hightower and Corey Berkley and Elizabeth and they acknowledged the defect. Once we sent it back, they all stated it was not all received. They stole our 379.95. This company must be stopped. Please do not order from this company, it is a scam and you will be ripped off. They prey on people who need security.

ordered few items on jan 2020. but until now nothing received. lost money

Scam, quick to charge credit card, then can't get them to answer multiple calls and emails. Don't really expect to ever receive anything from them.

Purchased a $1500 DSC residential alarm system. After our local tech, with the help of the manufacture's tech had tried for two hours to get the system to work, I returned the equipment to Steve Knoch after receiving a RMA number. He should have sent a new replacement, but never did. Never returned any messages or text. It's been six weeks since we returned the system and it appears we're out $1500.

absolute rubbish - bought a $78 titan guard dog security stun gun baton - it worked great for 5 seconds - and they would not even answer my emails. (sent to the email in the box in case of "issues" ) * the device has an electrical design flaw - so anyone buying this baton WILL get the same result - guaranteed.

Home Security Store is also known as Sterling Security Store. I purchased a $199.99 product from Home Security Store on July 22, 2016. On July 23, 2016, the same product's price was reduced to $152.25. I contacted customer service and asked if they would provide a price guarantee for the product. If so, I would purchase an additional product. Sterling customer service replied: "Currently, we do not offer a pricing guarantee. This particular product is controlled by the manufacturer and was scheduled for a price reduction on Saturday morning." So to add salt to the wound, not only did the price go down by 23%, the price reduction was scheduled. Most distributors, would go back to the manufacturer and ask for a credit based upon the circumstances and in turn, provide the customer with a refund. All returns require an Return Merchandise Authorization and have a 15% restocking fee. So instead of purchasing an additional product, I will now keep the product and never buy from them again. In addition, I will warn everyone I know about the lack of a price guarantee and restocking fee. In this day and age, not providing a price guarantee for products that you sell (not competitors products) and asking for a restocking fee, sends a message that you don't care and buyer beware! They got me once but they won't have the opportunity to get me again.

All the items shipped to my home were used and defective! They offer 100% money back. But they don't pay for return shipping. So tell me, I have to pay to have defective used items shipped to my house then I have to pay to return and fix their mistake? This seriously baffles me. Customer service was prompt with timely professional responses. So it was not their fault. But the only way to contact them is by going thru the contact form from the site. So instead of hitting the reply in my email, I have to remember reference numbers and refill out the contact form on their site. An obvious inconvience. Overall a waste of time and money. Yes money I ended up spending 20 bucks on shipping. My grand total is about 80+ bucks and I'll only see about 60. On top of all that I have nothing to show for it but empty Christmas gifts. I lost money during this transaction. It's infuriating.

They say they are out of business but they use the same url and sell you product by DSC which will not let them buy any more product due to unethical business practices selling consumers out dated equipment. We are sorry to state that Home Security Store Inc. is no longer in business. Homesecuritystore.com (domain name only) has been leased by Nataly Kay Enterprises LLC, as of 1/27/2015 and cannot honor any warranties or guarantees issued by Home Security Store, Inc. We can offer free technical support to Home Security Store Inc. customers through our HELP DESK system on a first-come- first-served basis. Hello Daniel, The GSM module is a 2G model which will be discontinued everywhere by 2016. Your area may have already been discontinued. DSC has no direct 3G or 4G unit for the Alexor system unfortunately but item 3G3070-USA could be used for 3G communications to Alarm Relay.