Jonathan B.
No 30day satisfaction guarantee
As with most curtains, you add in the amount of fullness you need. However, with the ripple fold, it says it automatically adds 200% with the vague description on the website I was forced to reach out to customer service in which I asked explicit questions like what size do I need to order and I was told I need to order a specific size and then if I ordered it as a pair I would get two panels at that size. What I got was two panels at the length that I put into the site. The vague description on the site is very misleading. Alternatively, I reached out to customer service once I received my order notified them of the issue and send screenshots and they called the chat report. They then only offered me to pay 140% for replacement that is because they would not authorize a return on the initial order nor any credit back through rounds of customer service messages, I am baffled that they can only give me the sales price on a new order although they have a 30 day satisfaction guarantee my issue is unresolved even though I’ve offered fair mediations. I would be very careful ordering the ripper fold because if you encounter any issues, they are not willing to work with you or correct the issue.
Response from HomerillaFeb 2, 2026
Dear Jonathan, Thank you so much for sharing your feedback with us. We're truly sorry to hear that the curtain didn't meet your expectations, and we completely understand how you feel. According to our records, our customer service team proactively reached out to you and proposed multiple solutions after receiving your inquiry, but we did not receive confirmation from you regarding any of the options. Additionally, we sent several follow-up emails that went unanswered, which may have been due to email delivery issues. To ensure you receive the information successfully, our team has resent the solutions to your email address. We kindly ask that you check your inbox again (including the spam folder). We sincerely appreciate your interest in our products and your valuable feedback. We are committed to providing comprehensive support throughout your home decor journey. Thank you again for your patience and for giving us the opportunity to improve our service experience. Best regards, Homerilla Team