HomeProtect USAReviews of homeprotect-usa.com

As a new home owner after receiving 3 letters from them I called and spoke with Roxanne Verino who told me that my mortgage company required me to have this coverage ,I responded by telling her that if the mortgage co required the coverage it would have been on my "to do "list from the mortgage company ,then I was told that my neighbors have this program and I offered to speak with them and call back but oh no you cannot call back because if you do not buy this program right now your home will be REDFLAGGED and you can never get it again .Well I explained to her the LAW about fraud over the phone and then she hung up .

Home Protection USA tells you they will provide insurance for the inside of your home (could barely explain what the policy limit was). Only as $75 deductible every time you needed a tech to come out. Roxanne Verino tells you she will personally tend to all your calls and that you have 30days to cancel/change your mind although she knows you won't because it's an incredibly affordable plan. For this reason let's just process the initial payment of $295 to lock in your rate today, Friday the 10th and all you pay is $219 beginning June 1st every month for 18 months protection is good for 3 years, so you are getting the rest free! I wish cursing was accepted. What a bser. I called back Monday, Tuesday and today to cancel and get a refund and they keep telling me they will call me back and that I only the call from the day prior is there so I should wait for my call tomorrow. I asked for cancelation on the spot again and they said they cannot do it to just wait for the call. I also asked that the cancelation document and any document be emailed to me as promised by Roxanne Friday and guess what they replied-can't do that I don't have access to it wait for your call. So I called my card and disputed the $295-goodbye b**ches. Don't fall for this please.

Whole new level of scumbags here at Home Protect USA. They send out mailers that look to be from a federal agency "respond to this notice requested". Misleading and designed to make older folks open it. When I called to have my Fathers name removed from their mailing list the phone jockeys wont budge!!! Come to find out they only get paid if they sell a warranty, no sell no pay! So they are very aggressive b vulgar and rude when they find out you have no interest. I am just trying to protect my Family from this fraud warranty racket. BEWARE!!!!

Being introduced to the Hardship Program. The representative l spoke with was very easy to talk to..

This is the second time I’ve done this. I felt she really cared about my problem, was extremely gracious and easygoing. I asked for her name because if I had another problem I would absolutely call her.

Customer rep. Walked through my bill and explained and answered all my questions in an excellent way.

This company is a total scam!! They have no problem taking your payments, but you can never get anything covered. By the time you realize you are paying for nothing, you are out of hundreds or thousands of dollars. Save yourself the aggravation, avoid them completely.

Very informative and clear. Helpful with explanations. Accomidating.