HomeProGymAt HomeProGym, we believe your fitness routine should be as dynamic and mobile as your lifestyle. We exist to bridge the gap between commercial gym intensity and total portability, empowering you to master a complete self-serve training experience wherever you are.A quick note from the HomeProGym team: we only recently regained access to this Trustpilot profile after a long period away from it.Most of our current customer feedback has historically been collected through Loox on our website, where you can browse a much larger collection of reviews and customer experiences:https://homeprogym.com/pages/reviewsWe're now working on keeping both channels properly updated and responding to feedback here as well.
HomeProGym (homeprogym.com) has 610 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
Showing 51 reviews with 1 star · Clear filters
ahmed H.
1)Your Carabiners broke within the first use. 2)Your Velcros do not even attach firmly. 3)Your Equipments are all of low quality and are not the same at all from what you are showing. I have pictures and video proof of all of that.
Ramon M.
After more than two months, the bands I ordered arrived (which CS blamed on covid and sent me very lengthy explanations and screenshots of). That’s because they shipped from China, and it arrived at my door in a black, taped up plastic bag. For $60, I’d at least expect it to arrive in a box. First impressions were they were NOT the model that was posted on their website. The ones I got were cheaply made and the stitching on the straps were not even secure. I used them right away, and after a few reps, the door anchor snapped and hit me in the face. I contacted CS wanting my money back sending them pictures of their junk product and they refused to issue a refund. Avoid this company! UPDATE: Interesting to note that Homeprogym claimed this page shortly after I posted this review, and more than a hundred “five star” reviews popped up within hours of each other. Rather than refund me the $60 i paid them for what turned out to be an unsafe, sub-par quality product, I'm glad they're using it to provide work for the good people in India and the Philippines who posted all these glowing reviews to bury a few bad reviews! No mate I placed the order on homeprogym.com after seeing @clarkfit on Instagram promote your bands and I used his code for the discount. I have the full email thread from your pal Luke refusing to refund me and the HOMEPROGYM charge on my cc statement. My experience is exactly like all the other bad reviews you got.
Cillein D.
I ordered my product over 3 months ago, never received it. After contacting the customer care team they insisted on blaming Covid-19 and that my product would be with me soon and they would send me a tracking number. After not receiving a tracking number and waiting another month I asked for a refund. I am now being ignored by the customer care team and am being given no indication as to when my product/refund might arrive.