Norma G.
I was transferred to a Spanish speaker…
I was transferred to a Spanish speaker representative; I did not ask for it. That is rude. The person that I spoke with sounded frustrated with my questions.
Response from Home NationMay 12, 2025
Hello Norma, we apologize for this. We looked into it and one of our trainees answered your call. She obviously made a mistake, that is our fault! Thank you for bringing this to our attention! One of our English speaking representatives will be reaching out!
