HomeListerReviews of homelister.com

Response from HomeListerAug 9, 2022

Unfortunately, as long-standing company policy we do not exempt any buyers from our listing agreement. This is stated on our FAQ and the listing agreement that you signed. You claimed to have been told differently but our review of our phone records do not support this. If we list your home and your home is sold, then the listing fee is due. We always advise sellers to wait to list their home if they believe they may have someone making an offer. This is not a hidden policy and we prefer all who list with us to know this which is why it is in the contract and on the website. We listed your home, and helped you to sell your home, as we promised. Yet you have spoken to several different team members in an attempt to avoid paying the listing fee. Now you wrote a bad review because we simply asked to be paid for our services, which we gladly provided that resulted in the successful sale of your home. Lastly, in a separate review for the Net Promoter Score, you gave us 10 of 10, stating, "All of you have been very helpful with the requirements and paperwork. Very quick emails and responses. Saves a lot of money compared to using a local broker. Thanks!"

Response from HomeListerJul 29, 2022

Hello Andrea, During your listing process, our team reached out numerous times to you to collect information or correct information required to list your home. You signed your initial agreement on 6/11, and our standard process is to make listings live in 2 business days if we have all required information. Despite the back and forth, we still made your listing live on 6/14, which is exactly 2 business days from when you first signed. Regarding your cancellation and MLS status: your listing was removed from the MLS on 7/28/22, which is the same day that we received the correct termination paperwork from your escrow company, well within the 24 hour required timeframe. Between 7/25 (when you first requested to cancel) and 7/28 (when we received the correct termination paperwork), we made many attempts to get in contact and to request the required paperwork. You can even see today that your home is listed as "not for sale" on public sites like Zillow, which directly conflicts with your review claiming that you cannot get your home back on the market. If you need any further assistance, please feel free to call us at 1-855-400-8566, email us at [email protected], or chat with us on our website at homelister.com. Best regards, The HomeLister Team

Response from HomeListerAug 20, 2021

Hi, I'm Carla, a customer service manager with HomeLister. First, Dan I would like to apologize to you for the negative experience that you had again. We partner with ShowingTime, an industry standard showing management system that all agents use to schedule showings. You did not receive the three ShowingTime contact agent requests that you had for the first 18 days of your listing. Your name, phone and email was posted in the MLS the entire time and one of the three contacts who did not get a response through ShowingTime called you directly to schedule. You then let us know that you were not getting the ShowingTime requests and we contacted ShowingTime to get it fixed and it was fixed within a single day. You continued to get ShowingTime requests after that. You let us know that the two other contacts were no longer interested in seeing the home. You demanded to speak to our CEO, and you spoke to both her and our Chief Legal Counsel. After that conversation you were then offered a discount on your listing and you were finally refunded the entire amount that you paid. You threatened to sue us, you posted complaints and then demanded that we pay any difference between the final selling price and your original list price. We understand that getting inquiries is important and that is why we always post your direct contact information in the MLS as agents to be able to reach you directly as well as offering the ShowingTime option as two forms of contact. We contacted ShowingTime to fix it immediately when notified. We are sincerely sorry that you had a negative experience and we've refunded you in full.