The Solutions GroupReviews of homehealthins.com

I am an old customer of the Solution Group, good customer service and prompt response. I recommended them to other similar business and I know 3 of them took the policies right away.

Good client's relationship, but messaging to clients needs improvement. Inadequate information regarding premium payment options. All options for premium payment should already been on the company's website instead of having to contact an agent to assist in setting it up. This is unacceptable to me!

I called several times To get clarification on the difference in the policies and nobody bothered to return my calls or email Oh well, hope I chose the right one for my needs

When I emailed to get a copy of my insurance certificate, the reply email I received from your customer service stated that the certificates had been emailed previously. Yes, I replied, I know that However, I couldn't locate them and needed them for re-credentialing. I was very surprised with the push-back that I had already received them as, in the past, when I have needed a copy you have sent them within 24 hours and with a pleasant note.

I wasn't able to obtain my workers comp quote until very last minute. As a result i have Falls lake Fire and State Fund for workers comp at the same time. I am still waiting for someone from your office to confirm the refund that Sate Fund charged me for the month of December as my contract with them ended on DEC4th. $1,400 Perhaps more adequate communication and follow up is needed to ensure quality of service.

I chose The Solution because my business friends recommend them. There were other companies offering the same products with better cost.

I just started with The Solutions Group, so to be fair I can not give it a great review just yet? I am still waiting for my package policy and certificates for my clients, But so far Jason Miller has been very helpful. Thank you, Rita at Graceful Home Care Services, LLC

This team, while seems competent, always seems too busy to focus on the personal side of providing help: to answer questions, offer alternatives to current policies, or just check in with a long-time client. You gotta push them a bit. Nobody wants an agent who is nothing more than an intermediary that collects premiums! The noticeable staff turnover from previous years seems more under control these days.