Nancy G.
Homehap stands behind their products
I am re-writing my review as Homehaps has been so proactive in fixing the situation. I have been emotional and they have been nothing but kind The situation is I was surprised with the finished product. My daughter gave me a lovely portrait from Homehaps. That is why I turned to them to produce this large image. The technique used appeared very different from the one from my daughter. I assume this is because I ordered a larger size. ( 24x36) . When I was sent the image to approve, I was unable to zoom in. If I could zoom in and actually see the quality I would not have approved. I would have switched to a smaller size. I do think that is a capability Homehap should consider. Homehap has been very patient with me as this portrait has sentimental value. They have offered to work with me and I appreciate their sincerity. I am changing my review to 4 stars as it's about a company that stands behind their products
Response from HomehapsNov 30, 2022
Hi Nancy, We're sorry to hear you were disappointed. However we did explain to you that this was a watercolor painting so the portrait was not going to look exactly like your photo and your portrait looked just like our example images. There was nothing wrong with the quality of your photo and the larger size was perfect. The solution we offered was so that we could redo this for you without all of the paint strokes. We never heard back from you about how you would like to proceed so it is a bit surprising to see you weren't willing to come to a resolution before leaving a review. We will reach out to you personally also to try to remedy this. Thanks! HomeHaps Support