HomeglowReviews of homeglow.com

My experience with this service was disappointing. The main issue was that my expectations based on the information provided did not match the service I ultimately received. Communication was inconsistent, and it took longer than expected to get answers to my concerns. When I tried to resolve the problem, the process felt frustrating and did not lead to a satisfactory outcome. I understand that issues can happen, but I expected better transparency and customer support throughout the experience. Based on my experience, I would not use this service again and cannot recommend it to others.

Absolutely awful experience. The low introductory cleaning price is clearly designed to lure people in, but the real problem starts afterward. I was automatically tied into a membership plan that was never made clear upfront, and trying to cancel turned into a complete nightmare. The cleaner arrived late, rushed through the job, and several areas were left untouched even though I paid for extra time. What made everything worse was the lack of customer service. There’s no reliable way to speak with an actual person, and every email response felt automated and unhelpful. Instead of resolving the issue, they kept referring me back to confusing terms and additional charges. I ended up feeling trapped into paying for a service I no longer wanted after just one appointment. This company focuses more on billing and subscriptions than customer satisfaction. Save yourself the frustration and hire a local cleaner directly instead.

NEGATIVE ZERO I cannot begin to explain how inadequate CUSTOMER SERVICE IS! My first cleaning was for 3 hours, ELIZABETH stayed not even 2 hours. Plus I had to clean after she left…LITERALLY! Then HOMEGLOW lured me back and gave me a 3 hour credit if I amended my review, which I did. SECOND APPOINTMENT: I had an appointment set for Saturday 4/18/26 and I get a message and email that my been “SKIPPED” and what in the hell does that even mean with a cleaner cleaner JESSICA. GET A REFERRAL FROM A REPUTABLE SOURCE. THIS SERVICE DOES NOT GIVE A DAMN ABOUT ITS CUSTOMERS.

SCAM. Bait and switch. Deceptive marketing. Ilegal practices for the state of CA. Run away from this company.

Buyer beware - Extremely poor customer service. No phone number to call, very slow email responses. The cancellation policy is outrageous, although the offer says you can cancel any time. I just had one cleaning. The cleaner was very slow, took 5 hrs for what should have taken one hour., and was an hour late. I have a 1 bd 1 bath, with no pets or others living here. I got an email response today after several days trying to resolve the issue of scheduling my next cleaning, and trying to cancel. I have to schedule cleaning once a month at least. Here is the response - "If your membership is cancelled before completing the minimum commitment of six paid months, a cancellation fee of $231.25 will be charged to your account. This amount represents the difference between the discounted member rate and the full, non-member price of your first cleaning. You may still book cleanings even if your membership is cancelled; however, the cleaner’s hourly rate will be higher—typically $50 to $60 per hour—compared to the discounted member rates of $20 to $30 per hour." My question to how much the membership is per month was not clear. It is a rip off! Do not sign up! Save your money and the stress. Buyer beware - Extremely poor customer service. No phone number to call, very slow email responses. The cancellation policy is outrageous, although the offer says you can cancel any time. I just had one cleaning. The cleaner was very slow, took 5 hrs for what should have taken one hour., and was an hour late. I have a 1 bd 1 bath, with no pets or others living here. I got an email response today after several days trying to resolve the issue of scheduling my next cleaning, and trying to cancel. I have to schedule cleaning once a month at least. Here is the response - "If your membership is cancelled before completing the minimum commitment of six paid months, a cancellation fee of $231.25 will be charged to your account. This amount represents the difference between the discounted member rate and the full, non-member price of your first cleaning. You may still book cleanings even if your membership is cancelled; however, the cleaner’s hourly rate will be higher—typically $50 to $60 per hour—compared to the discounted member rates of $20 to $30 per hour." My question to how much the membership is per month was not clear. It is a rip off! Do not sign up! Save your money and the stress. 3/28/2026 Update Scheduled a cleaning to give them a last shot -The cleaner showed up 1.5hrs late on Sat, 21st with no vacuum cleaner. We rescheduled for the next day and she agreed to be on time - she was 1/2 late on Sun 22nd. I was charged $105. 75, and I was charged for the monthly membership which I was not supposed and a credit of $25 agreed to was not applied. Beware, do not use Homeglow - rip off, dishonest, and poor quality.

They offer a deceptive first-time cleaning fee of $19 to try them out. What they don't tell you is that you are committing to being billed $59 a month as a "membership fee" and if you want to cancel this they then bill you $140 (on top of the $19) for that first cleaning. That first cleaning as a disaster and I wanted nothing to do with them. Now they will not do anything for me and have billed me $140 to cancel. There is no phone number to call to contact anyone either. A complete scam!

They offer you a low cost first cleaning, which seems like a good deal. The problem is that you are then locked into paying $49 a month for 6 months and will pay a premium for the first cleaning if you cancel. Sound confusing? It is designed to be. Then they charge all kinds of tack on fees when you do use the service. Screw this crooked company and the crook who started it.

No way to contact the company after cleaner cancels. , this company lies about the reviews on trust pilot. Now I have to call the CC to block future charges from them