Home Genius ExteriorsReviews of homegeniusexteriors.com

I have owned homes in three different states, and this is unquestionably the worst, most dishonest company I have ever encountered. It began with high-pressure, questionable sales tactics (e.g., the price started at $11,000 and then came down to $6,000 when I kept saying no. I asked for time to consider, and I was told the final offer was only good for today). I then had to ask multiple times just for the scope of work to be sent to me, and it included very few of the things I was told. The workers would arrive completely unannounced, block the neighbor's driveway, have no understanding of the job, or communicate. They left trash everywhere and knocked multiple shingles off our roof. They were supposed to repair and coat our gutters. However, rather than fixing the leaks, they just haphazardly poured a coating through the gutters, not applying it evenly or at all in some places. Most importantly, this caused the thick coating to pool up all in and around the downspouts, rendering our gutters absolutely unusable. It is now much worse than when I first called them--water now pours off the side of our house in numerous locations, damaging our siding. So many things in writing that were supposed to happen never did, such as "a final inspection and walk through by a project manager." Aside from Logan (the high-pressure salesman), not only was there never a project manager, but there was never an English speaker who came to the house. From one week after the work was done on March 7th, 2025 until now, I communicated with Ray, the regional manager and numerous installation leads (Bryan, then Hunter, then Dale, as they all seem to leave or get fired) truly every month for a year (I have all the text receipts to prove it), providing details and pictures (just some of very many attached) showing water overflowing with no debris whatsoever and sealant on top of downspouts preventing egress of water. In these correspondences, they acknowledged that "it looks like a drain was covered by mistake" and filed a claim with their insurance. With each text or call, they would apologize, provide an excuse for not coming, and respond that they would have someone out to the house shortly, but no one would ever come. I made this post 6 months ago, but was foolish enough to remove it when they asked me to do so, with a promise they would make it right. I called the corporate headquarters and contacted the Better Business Bureau, but it has all been received with dishonest and disingenuous lip service. I considered legal action or trying to investigate if they committed insurance fraud, but the most important thing I can do is warn everyone considering working with this company. Part of this is my fault for wanting to trust them, but don't be taken advantage of like I was. Please, please trust me. Kevin

do not do business with this company management all the way to the top siding work was done less than a year ago summer of 2025 vinyl siding near roof line as of today 5/5/26 peeled off and is damaged walked out door and molding fell off leaf guards were damaged was charged a service call to have repaired ring camera is damaged phone line damaged sales person promised someone would go around with a magnet to pick up nails galvanized nails cannot be picked up with a magnet numerous nails all around property where work was performed fond nails months later the best one is applied for a loan through hge said i could cancel anytime with no penalty decided to get my own financing called to cancel hge loan told it was taken care of got email confirmation loan was canceled thankfully when i paid i got a bank check 2 months later i get a call person said i owed thousands of dollars for unpaid hge loan this person talked like trying to scam me when i told him i paid with bank check person got nervous if any one decides to use hge services proceed with caution

I wrote one back in October and nothing was done about it so I am reposting it. "I am editing my review due to some recent circumstances. First of all my original 5 star review, I felt pressured to write it with the project manager Hunter hovering over me. Next, the communication was poor. I had to keep reaching out to figure out what was the next step for my roof and gutters. Lastly, I ended up finding a couple dozen nails in my yard, and then after my wife had stepped on a nail, they came to do another sweep and found 3 dozen more. Highly unacceptable. I would never use this company again or refer them to anyone." 6 months later a corner of my gutter is leaking. I got ripped off. I am paying wayyyy too much for this.

Went onto there website. Requested a quote. Someone called and set up the appointment. The next day someone called and repeated everything the person before went over. After getting off the phone, I got a text message saying my appointment was canceled. I called the business and a man answered stating there was nobody to come give me a quote in the area. Didn't make sense because I had already made the appointment. He was for one, unprofessional about it, didnt care if they lost a customer or not. Which they did. Won't be in contact with them anymore.

Don't hire Home Genius to do your roof and siding. First, the employees don't speak English, play loud music, and even show up wearing pajamas. The professionalism was the least of their issues. They damaged many things on my property and proceeded to claim it was not their fault. This included tearing 7 of the 9 screens, ripping the hot tub cover, breaking the garage window, getting a nail in our tire, and breaking an outside light. Just to name a few. I even had to buy a magnet roller to clean our yard and driveway. Despite all this, the roof is not complete, and the siding is crooked. They said they got the siding ''straight as they could'' after readjusting multiple times. They also did not hammer in all the nails on the roof. The cherry on top was the bill, which was much higher than the agreed-upon price. I wish I could go back in time and save myself the heartache.

They came out to do estimate for replacing the vinyl siding on my home. They looked over my home did all the measurements and sat down to do the estimate. Went over all the options and picked out my color. Then they give me an estimate of 10845.00 dollars and got ready to sign all the documents. Then the salesman called her supervisor

, then since i blocked number then they called meI was called at1:43 asked if I was interested in sliding I said no i am. so then they called me145 twice. then i was called 1.58,1.59, 2.01, 207,328,459, 511,5.39,5.42. I blocked the numbers they call me on 7024753565.the number they used to call me 4 times in 3 minutes 7027036071. then in 338 they used the 542 this evening that was. this company doesn't understand i am not interested. After reading the review plus what happen today with 14 calls. If they were the last company that does sliding I would not use them, In fact told them well i am off to tomorrow I am going to call all the numbers all day long.

Our experience with this company was extremely disappointing and far more stressful than it should have been. What was supposed to be a 3-4 day project according to the contract ended up taking about a month, mainly due to poor communication, delays, and lack of project management. Our gutters and downspouts were removed and left sitting in our yard for three weeks, and our home went over a month without gutters, which led to water intrusion during storms--something we had never experienced before. The initial soffit and fascia work was also done poorly and required multiple follow-ups before it was finally corrected. Throughout the entire process, communication was extremely poor. We repeatedly had to contact the company ourselves just to get updates or have issues addressed. Promised callbacks from management never happened, and at one point we were even told our bill might be sent to collections while we were still waiting for the company to return our calls regarding unresolved concerns. There were also basic professionalism issues, including trash left in our yard by the crew, including fast-food bags that my dogs got into. The only reason this review is not even worse is because Robert, the replacement project manager, eventually corrected the installation issues, and Phil later took the time to listen to our concerns and offer a partial discount. Unfortunately, that only happened after weeks of frustration and repeated attempts to get someone to respond. Overall, the experience showed serious issues with communication, scheduling, and project oversight. Based on our experience, we would not recommend this company