Home Energy ProsReviews of homeenergypros.net

Home Energy Pro did work on my home in March 2026. I called several times because: 1. They did not insulate the all-season porch which I paid to have done because the sub-contractors putting in the insulation told me they couldn't access the space. Those sub-contractors told me to sign the form that the work was finished (because the other work was finished), and they would vouch for me that the all-season porch work had not been done according to the contract. I have asked for a refund for the labor and materials which I paid for and there has been no response. 2. The mold remediation that they did apparently was not thorough, as the mold began returning within a month. 3. The total job cost $11,900. It involved insulation in the attic, mold remediation in spots in the attic, spots in the crawl space, and in the livingroom closet. It also involved putting plastic in the crawl space up the sides of the walls. (The crawl space had previously been waterproofed and covered in plastic, with a sump pump put in but they told me it still needed to be covered again because the plastic had not been run up the walls). They also put in a solar fan on my roof and stated that because they were professionals, it would not negate my new roof 50-year warranty when they cut through the shingles and the roof to install the fan). They sold their company as a Christian company that is honest with their customers which really did sway my decision, as it had to be made within 24 hours if I wanted the work done at the price quoted. I have not found them to be honest, as they have not contacted me nor have they tried to right the situation or credit my account for the undone insulation and labor. Nor have they tried to fix the return mold situation or even talk with me about it. I spoke several times with Haley who answers the phone at the business and is very nice and seems genuinely concerned and promised to relay the message. I am sure she did, but the person to whom she relayed my messages has not contacted me. It is now April, 2 months after they came, and I've not heard from them at all. The other work performed was fine as far as I can tell. (I am a 71 year old woman who can't really crawl under the house to inspect a crawlspace or onto the roof to inspect the solar fan, so I am depending on the photos that they took for my opinion). The mold showing up is showing up in the closet floor where they did mold remediation is accessible to me but all the other places that they did work are not. Based on my experience with this company, I would not recommend you do business with them. If you do business with them, do not sign the contract if things are not completed correctly or completely, because they do not make things right even if they know they have done you wrong. To me, that is not what a company portraying themselves as Christian does to their customers. Very disappointing. I called on March 18 and spoke with Haley I called again on April 1- spoke with Natalie No responses as of yet I called today, May 1, and spoke with Grace who informed me that someone had called and talked to me. That is untrue. No one else answers my cell phone and no messages were left. I do not have a landline. I asked that they contact me via email since they do not seem able to contact me via phone since 'no one is in the office' is the standard reply I get when talking with them. May 1- I have finally heard from Home Energy Pro after my last phone call. If they follow through with what was said in the phone call, I will be satisfied and write an updated review and update my experience to 4 stars. I think because they didn't call for 2+ months I would probably still not give them 5 stars, but we shall see.