HoMedicsReviews of homedics.com

9 weeks for them to reply to 2 mails about a faulty product. Not worth the hassle. Still not resolved.

I purchased a TotalComfort Plus Ultrasonic Humidifier on November 6th, 2021. At first, it was great. The unit was quiet, effective, and the tank had a large water capacity. I followed guidelines for cleaning and used the mineral cartridge sold by HoMedics for humidifier units. Less than two months later, the product no longer works. I have contacted HoMedics twice about the issue and have received no response at all from them. I am very disappointed in my experience. I spent more on this product in hopes I wouldn't have this type of issue, and both longevity of the product and customer service is worse than with the less costly humidifiers I've had in the past. Absolutely do not recommend. ***Edited 03/25/2022*** After posting a negative review on the HoMedics website, someone from the company reached out to me and said my "review got their attention" and invited me to email or call to get assistance with my issue. I emailed with my issue again, and provided the prior case numbers from the unanswered requests for assistance. I never heard back from this third request for assistance. I then attempted to call and was told I was outside of the return window, and they would only honor a warranty exchange. At the time of my first request for assistance, I was within the return window. I made them aware of this and it did not matter - they would not honor the return. I was told the emails I had previously received as confirmation of my case number and request for assistance had listed phone numbers I could have called for help (bypassing the email request entirely and initiating a separate customer service case). I was essentially told it was my fault for not calling and following up right away when I didn't hear back from my email request. This company lists email as a way to address a customer service concern, but evidently telephone is the only way to do it. Due to this, I am out $90.00 for an item that lasted less than two months.

Purchased a HoMedics Indoor 3-Tier Relaxation Tabletop Fountain on Amazon. It was delivered with a single-voltage power adapter incompatible with my sockets and voltage system. Contacted support. They refused to help and claimed that - despite it being available, sold, shipped, and delivered in/to other countries - using it outside the USA nulls and voids the warranty.

I purchased Homedics Microdermabrasion Device. It lost suction, I am now on 4th replacement that has also lost suction

what a horible service, ordered air filters from them but selected the wrong ones. since there was no online assistance or 1800 number to call during my order i took a chance. the main issue is now that i have to return the product i have to mail it back to them via ups which is 35$ and the product itself is 76$ . keeping them is worthless to me and sending them will cost me 35$ a fee they rudely refused to accept. most e commerce offer you return labels but not Homedics

I live in Israel and own I own a HoMedics foot bath that needs repair. HoMedics took several weeks just to answer my e-mail request. They then referred me to their Israeli agents, Kaufman Group, which told me to bring it to their Jerusalem store for repair. I brought it there at the appointed time, only to find the store locked with no one there and no message. All my further messages to Kaufman Group and HoMedics have gone unanswered. TERRIBLE service. Avoid HoMedics like the plague!