HoMedics is the leading global manufacturer of home massage, relaxation, and wellness products.
HoMedics (homedics.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Emil
Terrible support. The product I ordered stopped working after a few weeks. I’ve been emailing back and forth with support for 2 months and still have not received a replacement or refund. Instead I’ve been asked to jump through multiple hoops with delays of a week or more before hearing back. The support is pathetic and the product quality is terrible. Scammers!
N.W.
I received a defective product and customer service has ignored all my messages and not resolved the issue (going on a month and counting now). Emails ignored, phone # unreachable (says “user busy” every time and cant get through), social media ignores messages as well.
anonymous
I will preface by saying that Homedics has some great products, however when issues arise with the products the customer service is non-existent. I had a product arrive damaged and contacted them immediately upon receipt, it is going on 2 months and they have yet to respond or resolve the issue. Horrible and would not recomend.
Mike D.
Customer service is virtually non existent very along to respond
e R.
The massager broke after 10 months and they refused to replace it with their warranty by using a loophole.
Danica B.
The battery stopped working after not being used for a while. Plus battery is irreplaceable so we have to throw the whole thing away. Really disappointed with the massage gun.
customer
My wife purchased the Drift 21 sand machine for me for Christmas 2023. In less than 18 months it developed a bubble that shows under the sand in all the designs. I contacted Customer Support (they neither care nor support) and since it was 6 months past warranty they offered no solutions or accommodations. Buyer beware! I’m finished with HoMedics products and hope others will drop them too
Peter T.
my aircleaner filter is needing replacement,Homedics AT-75, they say no longer serviced,another product into the waste stream due to now being useless,had i known,i would have purchased many filters,NOW locally there will be from sand mining rare earths the dust of uranium,thorium and lead,just when i need the product i bought,NO SUPPORT.
