homedesignoutletcenter.comReviews of homedesignoutletcenter.com

We are doing a small bathroom remodel and needed an nice looking but not high-end vanity and found one at a good price while browsing online. Luckily they have an outlet store near us and my wife went to look at the item and liked it. The GOOD... I place an online order and the item was shipped quickly. It arrived on a pallet wrapped in plastic and strapped down. The boxes looked pristine so I did not make the driver wait while I physically inspected each of the 5 or so boxes. I then opened the vanity cabinet and it was in perfect condition. Next I opened the box containing the acrylic double sink top and found a large crack. Wow, I thought this is a bummer. So I called customer service and Gamze said send photos of the damage. I did and soon received an email that a replacement would be sent "right away" next week as it was a Friday. The NO SO GOOD... Even though they agreed to replace the top, they wanted me to dispose of a 120 pound acrylic double sink top. I explained the damage to the original was caused by them and as a customer it was not my responsibility to dispose of their damaged goods. I told them I was not their warehouse or garbage company. After a number of telephone calls and email exchanges the finally agreed to have the damaged part picked up when the replacement was delivered. And this did infact happen. The driver, however, did not have the pickup paperwork, but I told him that the freight Dispatcher assured me that even if they did not receive the proper Bill of Lading from HDOC they would pick it up and work out the details with the vendor. SUMMARY 1. After being in business since 2004 you would think they have a process and procedure for picking up damaged goods. I was told by one of the nice people at HDOC that they just had a meeting to make sure this does not happen to another customer. Great. But after 12 years in business they should have figured this out years ago. 2. Even though all the people I talked to at HDOC were very nice and friendly, I was shocked that I had to convince them that damaged goods are NOT the customer's problem. As the seller THEY are responsible for making the customer's experience smooth and problem free. 3. You are left with a heavy wood pallet that you must dispose of. This is something that they need to fix. So maybe if you get local delivery from one of their stores it might go better, if you get a freight delivery make sure you inspect EVERY box even if they show no outward sign of damage. In the end I did get a replacement top in good condition and the driver did pick up the damaged goods. But he did not have the paperwork I was assured was sent to the freight company and only after a phone call to the Dispatcher was the pickup assured. HDOC needs to improve the customer experience when things are damaged. You will see many 5 star reviews when things went great. But the true test of good customer service is when there is a problem. UPDATE: The response to my review by HDOC was not responsive and tried to make excuses. They do business ONLINE. So why complain that a delivery is "outside" your normal delivery area?/ They still do not "get it." They need to make delivery easy for the customer. They need to work with their delivery service, freight company or whomever, to ensure that the customer is not burdened by the delivery process. I was not making a "return" I was getting a replacement for DAMAGED goods. There is a difference. They still want to put the burden on the customer. They need to take responsibility! BEWARE in dealing with this company. If there is a problem it will be made YOUR problem!

Haven't received item yet in timely fashion

I am happy with my cabinet and the people I spoke to were pleasant but my billing address is different from my delivery address and I made sure I entered all the information on the website stating that. When the E receipt arrived the delivery address was mine, so I contacted them to change it, which they were happy to do....for over $80.00. Not happy.🙁

I selected a great vanity and ordered matching mirrors. The day of the delivery I was called and told that the mirrors I purchased were not an exact match to the vanity, and that they wouldn't be able to get a match. They offered me a discount to keep the mirrors, but so far I haven't seen it on my card. Also, I was not informed that delivery is curbside only. Imagine my surprise when the driver told me he could only leave the 250 item in my driveway.

Happy with my purchase but had problems with the delivery and had to research myself to find out where my one of two pieces was.

Overall the vanity and countertop were of good quality. However due to the fact the stone countertop did not quite fit onto the vanity by about an 1/8" inch we needed take apart the riser and slightly cut them down so the countertop fit. I find this a bit unacceptable when ordering material designed to be fit together. As for the vanity, while of good quality I was a bit disappointed the side drawers are only very short drawers. Seems like a waste of usuable space and the drawers should be full drawers. Service was quite good and my questions were always answered efficiently. Regards, Keith von Glahn

I do like the options of certain brands being "readily available to ship" however, I would say that for an order to be placed on 12/17 and not leave before, 12/23, this was slightly disappointing. I have not received the product yet (which I completely understand due to the holidays) so I cannot rate the actual vanities until they arrive and compare the in person vs. the website, so I will have to get back to all.

I would be happy to review my purchase, but it has not arrived. I ordered a double vanity and sink on Oct 9th and have received no further communication from your company. I have no idea when to expect delivery. I guess I have to call. There should be some follow-up emails after the initial order is placed so I have some idea when to expect delivery.