homedesignoutletcenter.comReviews of homedesignoutletcenter.com

I called for availability on an item. Came and it wasn't available. I ordered it and it was back ordered but the site said available. I was charged immediately but it wasn't to be shipped for a month. Never again.

​Worst customer service ever.I was told last Friday,then when I called Friday I was told Monday for sure.It is now Tuesday and the salesman TOLGA tells me it is not his fault or not his problem.This after being promised I would have it 5 to 7 days from purchase date which was Nov 11th. Absolutely horrible,then He tells me to call the transport company to arrange​ delivery.I just called the transport company,and guess what they do not seem to care to much about it either. Don't promise what you cant not deliver! I purchased with agreement of needing the unit within a certain time frame.I am follwing up with them,instead they call me.This place is a complete joke.

Quality has gone down since they got rid of the warehouse in Dulles. Ordered a sink in Sep 16 and won't get here till Jan 17. Ordered a replacement sink in Oct 16 and they can't give me an update and no one answers their phones.

I'm redoing two bathrooms, I needed a 72" vanity with two sinks. HDOC had one ready to ship from Miami, they said they'd have it to me in two days. I'm thinking I'm all set. . . . and then the trouble began. The shipper HDOC uses, delivered the vanity on the plat to my driveway without me being there. The driver left it in my driveway and had someone (I have no idea who, someone passing by??) sign and he took off. When I got home I opened the box and the marble top is in TEN pieces, the wood base is cracked down the middle the corners are split open. Totally unusable. I call HDOC, we go round and round, "Someone signed for it, it's your problem", . . . they said they were doing me a "favor" by crediting me back my purchase price but they won't have the driver pick it up because it will cost them and they will lose money on it . . great customer service, way to back your products! So now I'm trying to sell my house, I have a broken 72" vanity sitting in my driveway because HDOC won't pay to pick it up, the shipper can't pick up without a place to bring it, HDOC won't accept it. Looks like I'm heading to small claims court for the cost of getting rid of this thing. So go to a store that backs their products. I went to Cabinet Discounters, great place, nice people, delivered a product in good condition and followed up. Once this place has your credit card, you are dirt to them. UPDATE: HDOC, thanks for the reply. I agree, I needed to be here when the delivery occurred, I spoke with PDX the day before, they said they would call on the date of delivery with a time window. I left my cell number and my husband's cell number with Sandra from PDX. The driver did not contact us and instead chose to leave the vanity in my driveway without our approval. Had PDX done their job, the driver would have called, I would have been here, I would have opened the crate and seen the damage and refused the delivery. I DID EVERYTHING I WAS ASKED TO DO, yet here I am stuck with the cost of disposing of a 72" vanity because HDOC won't go to bat for their customer with the delivery company. I have no leverage with them, you are their customer yet you won't help . . . . .guess I'm off to small claims court to get reimbursed.

I recieved a crate full of damaged goods that came from the manufacturer and the shipping company. Spent a lot of money for this merchandise. Because I didn't have time to lift 200 pound vanity myself without help it fell out of the 5 day inspection period. Vanity poorly painted - mirror poorly painted - porcelain vanity top chipped. No help from Home Outlet Design!! Way to go for the great customer service and backing the product you sold me.

Shipping issues including delay and damage. Then i had to fight to get a refund. Icing on the cake was when they said maybe i opened the package incorrectly!

My wife and I went to the showroom in Secaucus, NJ to look for a bathroom vanity. We found one we liked and placed the order. We also paid in full. They infromed us that they would hold the vanity at their location until we called them to have them deliver it. We received a call about two weeks later that it was in with the marble countertop. We weren't able to have it delivered yet, so it remained at the Secaucus location. When we called to have them deliver it, they told us that the countertop was damaged slightly and had to be reordered. They said it would take 6-8 weeks to get the new countertop to them. The woman also said that they JUST discovered the damaged vanity that week. No one called to notify us about this. This also means they had the vanity in their possession for several weeks and never checked to make sure it wasn't damaged. I personally think they sold the vanity and ordered us a new one and hoped we wouldn't need it until the new one came in. On the phone, the woman changed the story from slightly damaged to extremely damaged. They also told us they did not open boxes to check merchandise because they don't want customers to think that the product was used which is why they didn't discover it until that week. How does that makes sense? If you are going to check the merchandise eventually, why does it matter WHEN it's opened. This should be the first thing that they do when they receive a new order. They are unprofessional and do no care about their customers. They will do anything to make money.

Took 3 months of following instructions and promises not happening including threats to deny payment on credit card (whick was also my final threat) and refusing to speak to person dealing with which brought credit on my statement for damaged item. Also could only talk to person answering phone in many cases until threatened credit card deninal. WILL NEVER ORDER FROM YOU AGAIN AND WILL RELATE TO FRIENDS MY EXPERIENCE WITH YOU. DO NOT REPLY AND ASK FURTHER INFO AND I AM DONE--DONE--DONE WITH YOU.