HomedekkReviews of homedekk.com

Response from HomedekkJan 21, 2026

Dear Fernando, We are incredibly sorry to hear about your experience. This is certainly not the standard of quality or service we strive to provide. We take your feedback regarding the product quality and our shipping process very seriously and would like to investigate exactly what happened with your order. Please email [email protected] with your full name, email address, phone number, and order details. We will monitor your case closely to ensure a prompt resolution. Warm regards, The Homedekk Team

Response from HomedekkJan 22, 2026

Dear Maria, Thank you for sharing your feedback. We take delivery concerns very seriously, and we always want to ensure our customers receive their packages. According to the courier's tracking information, your order was officially marked as successfully delivered on February 2, 2026. We have sent an email to you on February 7th at your registered email address with more details regarding the delivery. We hope the delivery confirmation has helped solve the problem, but please let us know if you need any further assistance. Best regards, The Homedekk Team

Response from HomedekkJul 3, 2026

Dear Sergiy, Thank you for sharing your feedback, and please accept our sincere apologies for the frustration you experienced. We always aim to provide a smooth, seamless experience, and it is clear we fell short in this instance. While we do require verification to process claims for defective items, we understand that the back-and-forth communication was frustrating. Since your review, we have actively streamlined our inspection, packaging, and support processes to ensure a better experience for future customers, including clearer setup and international shipping information. We are glad we were able to resolve this for you. As confirmed, a full refund for your order, including the return postage fee, was issued on September 16, 2025, which you acknowledged in your reply on September 22, 2025. We hope the resolution demonstrates our commitment to making things right. Thank you again for helping us improve, and we wish you the absolute best moving forward. Best regards, The Homedekk Team

Response from HomedekkJan 22, 2026

Dear M, Thank you for your feedback. After reviewing our records, we are unable to find an order associated with your name or information. We pride ourselves on maintaining rigorous quality controls and return procedures that align with consumer protection standards. To ensure we uphold these standards for you, we need a few more details. Please reach out to us directly at [email protected] with your full name, email address, phone number, and order details. Once we have this information, we can verify your purchase and immediately initiate the next steps toward a resolution. Best regards, The Homedekk Team

Response from HomedekkFeb 11, 2026

Dear Maria, Thank you for sharing your feedback. After reviewing our records, we are unable to find an order associated with your name or information. As we have no record of this transaction, we suspect there may be a misunderstanding or this review was posted in error. We strive to provide the best experience for our customers, and we’d like to look into this further. If you did place an order with us, please contact us at [email protected] with your order details so we can assist you promptly. Best regards, The Homedekk Team

Response from HomedekkFeb 11, 2026

Dear Adriana, Thank you for your feedback. We’ve checked our system and don't see a transaction under your name. We suspect this review might have been posted in error, but we’d like to make sure. If you did shop with us, please email [email protected] with your order info so we can assist you right away. Best regards, The Homedekk Team

Response from HomedekkJul 3, 2026

Dear Petr, Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced regarding your order and our return process. This is certainly not the standard of service we aim to provide. As a solution to your case, a full refund was issued to your account on August 7, 2025. We are actively working with our fulfillment team to ensure all items arrive with clear setup instructions and proper packaging, and we have also updated our shipping information to ensure absolute clarity regarding international transit. Thank you again for helping us improve. If there is anything else we can do to assist you, please reach out to us directly via email. Best regards, The Homedekk Team