HomeCraft Gutter Protection™Reviews of homecraftgutterguard.com

Predatory company simply said. They are way over priced and keep dropping price using BS marketing stories which aren’t true if you don’t initially just buy. So just say no and he will call the manager and give it away. I worked 2.5 yrs as a sales person for Homecraft. They hire people every week and turnover is out of control. I had 5 managers in 2.5 yrs and watched about 50-75 salespeople come and go in that time period. They treat workers horribly. I’ve had monies not paid including my last check which I’ll be taking them to court. I got fired without notice for a disability. The guy that fired me was arrested last yr. Ironic Beware

HomeCraft, 500 Plantation Park Dr., Loganville, GA 30052. They say “Gutter Protection”, NO, it’s a gutter nightmare!!! I was promised they DID NOT REQUIRE CLEANING AND WOULD NOT CLOG!!!! Two weeks after installation I was calling to get someone out to figure out what went wrong!!!! They told me the “screen” would not allow the gutters to clog on top of the gutters!!!! They came out twice to clean the gutters on top and try to make the rain go into the gutter. I have a steep roof, same roof as when they gave me the estimate!!! I called TWO weeks after installation and explained that I had told the salesman I wanted something maintenance free!!! To stop the flood on my drive and my deck!!! He absolutely promised me that this would solve my problems with absolutely NO MAINTENANCE!!! The young man said they could come back to check my gutters but it would be a $75 service fee. I could not believe paying $2,900 for the gutters that came with a LIFETIME GUARANTEE and they were gonna charge me $75 to see why they were not working!!!! I let the young man know I was not happy and shortly later a woman, Sarah, called back and said they would come back but there would be a $75.00 service fee. I was furious and expressed my unbelief at their service 2 weeks after installation!!! Then a woman name Casey called and said the man I spoke with was in training, I guess the other woman was too! Anyway, she said they would come out at no charge. The so call “expert” they sent, said they needed “gates”, “extensions” and “reflectors” or “valley shields”. They change up the terminology to confuse you!! The man worked and cleaned off the gutters and after refusing to pay for his coming back to install all the stuff left off during the initial installation, they were no better!!! I finally was given a copy of the contract and the three pieces of “valley shield” they tried to make me pay for, we’re on the contract!!!! WOW!!! After a few weeks, the gutters clogged again!!! I sent more pics to show the clogging and the same older man, the expert, came back and when I stepped out my front door to walk around and explain in a very nice voice, that I could not expect him to come back every 2-4 weeks, nor should they expect me to tolerate the gutters not working as I was promised! He immediately reached over and started clapping very loudly in my face!!! A few inches from SLAPPING ME IN MY FACE!!! I honestly thought he was going to hit me!!!! My daughter was in the foyer and was shocked!!! I am retired Army Veteran, with 34 years service, and that is just NOT something you do to another person!!! Especially not a lady! He was telling me to “shut up” with his aggressive behavior. How dare him! I told him to get off my property!! I called and reported him!! Not one call did I get back, apologizing for his “reckless” behavior!!! The lady name Casey, promised me that he would not ever come back to my home again. I know I should have taken more action, but honestly, my family has suffered several crisis in the past few years and I just wanted to put it behind me!!! I told her I would give them one more opportunity to “do the right thing” with my gutters, or I would do what I felt was right. Now I have to worry about the holes to the face boards!!! The rain pour is no worse than before the gutters, but I do have to get it fixed so that it does not hold the debris which will damage your roof over time!! Today, was the straw that broke the camels back. A woman, who claimed to be the Casey that I had been working with, told me she was giving me “my options” and would not let me talk. She interrupted me then said she couldn’t talk to me anymore!! She lied on the phone several times. Well, I’m gonna show them their options now!!! I tried to be nice, but today was ENOUGH! And the fact I was threatened at my own home will be included!! I will spend 5 times what I paid for the worthless gutters to show them that I worked too hard for my money to be treated any such a way!!!! They should treat people better than this!!!!! If I would have read these reviews before I would never have used them to start with!! I may pray for them, but they will not cheat me out of $2,900 and treat me the way they have.

I bought one gutter across the back of my house. The man came to give an estimate and we measured the gutters, downspouts, gutter guards, and extensions to direct water away from the house. The man called the office, listed everything and on speaker, I heard them accept the work and make a quote. They installed the gutters and I didn't notice until they left that they had not put an extension on one side, the downspout discharged directly at the foundation, which, obviously, makes the gutter useless for protecting the foundation from movement. I called and they said it wasn't on the work order. Evidently, the work order said to put an extension on one of two downspouts and leave the other side improperly draining at the foundation, which makes zero sense. They said they would come out and put one on, it would just cost a minimum service fee of almost $140. To put on a $10 piece of plastic. The service agent would not direct me to anyone to discuss it further but just kept saying that was "protocol." It's not a big deal, I went out and bought an extension for $8. My problem is that after spending $3,000 to replace half of my gutters, they would take no responsibility for their mistake or seek to resolve it in a way that showed they cared about people who can't afford their expensive product but shell out a lot of money believing they will receive service equal to that cost. Not in this case. I will never use them again.

Updated 1/23/23 - Thank you for your response. The change in platform excuse was given to me over two months ago; working out the kinks must be a real challenge. As for robocalls, if you would like to contact me live, I will gladly play you the robo-messages I received last week. Original Complaint: Do not contact this company. I have been harassed with dozens of sales calls and robo-messages from them for weeks. Despite multiple requests to be taken off their call lists and deleted from their sales platform, I continue to get multiple calls daily. In response to a BBB complaint, I received a message back from the company assuring me I would get no more calls from them and provided a customer service number if needed. I have received a half dozen calls since then. The customer service number goes to a voicemail system saying I had reached the warranty department. I can't speak to their product, but their sales practices are abusive and illegal according to the FCC. Beware!

I had no idea we were not speaking to the actual company that does the work when the sales person came out so that being said he promised a few things that the installers who came out the first time told us could not be done?? Well for the money they charged us we were not happy at all. So needless to say we were not paying so they sent out another company. They looked at what needed to be done and reported back to Homecraft. Anyway long story short we found out the installers have their own company and it would behoove anyone to make sure you contact an actual owner/installer instead of going through the sales people as they are in it to get paid also therefore you are paying way too much for the service you get. If you will read the reviews you will see they Homecraft use several different companies to do the work!!

I would highly suggest going somewhere else or doing it yourself. They don’t stand behind their work. They install it wrong and it caused water to start coming into my house, and after them supposedly fixing it, it just did it again. But they want me to pay them extra for them to come do more crap work.

I contacted Home Craft through Home Advisor. They scheduled an appointment with me to come and look at my gutters. Then they called me back to reschedule saying they had double-booked me so I rescheduled again. They continued to call me multiple times a day to the point it was annoying and when I could answer, they proceeded to tell me they double-booked me again. At that point, I said take me off your list and I'll take my business elsewhere.

I would give them a 0 but that's not an option. I have been waiting for my gutters installation for weeks. Had to reschedule due to a last minute call saying they were not coming. The second time I had been in contact all week to confirm that all materials were in and it was a go. Minutes before scheduled arrival time I get a call saying the materials were not actually in or available. Worst company ever dose not stand behind there service. DO NOT USED THEM