Home Cinema CenterReviews of homecinemacenter.com

This place is a scam. Don't bother. The guy answering the phone doesn't answer any questions and constantly hangs up on you. Item wasn't delivered as expected and they couldn't give any status. Shady. Not sure how Google allow them to show up as a shopping option.

Simply, buyer beware. Check complaints on the better business bureau website. Terrible customer service, they refused to refund and cancel my order, and was rude about it. They don't respond to emails nor provide what they say. I purchased a Parker House workstation in November 2020. Late December I only received the base and crown. I'm missing the main desk part. Contacted the shipping company XPO, told to contact seller, Home Cinema Center. A guy answered the phone once was rude told me he didn't care to hear what I had to say and hung up on me. Only response from email is there are no refunds or cancellation.

I originally ordered because the items I wanted said free shipping in 2-3 days. It took almost 12 weeks to get my items. Ok, Covid, I get it. I let that slide. Now, we start to go downhill again. After so many weeks, I finally call to inquire about my order. After being on hold for 40 minutes, a very rude customer service person answers. I explain the nature of my call. He simply says, someone will get back to you within 5 days and hangs up. End of call! Five days later, I get an email that says, my order has shipped. A few days before I received my order, I read thru their "rules". In small print it stated, you MUST write on the delivery ticket that the box is damaged in order for them to warranty. (You are not allowed to refuse delivery) Thank God I read this. Sure enough, when my two boxes arrived, one was severely damaged. It was a cabinet, damaged beyond repair on all four sides. The entire frame was cracked, (it appeared to have been crushed or dropped) I read thru my paperwork and for damages, you have to email. I emailed HCC with their required pictures of the damage and a description of all of the damages. My cabinet was severely damaged, I sent pictures, one of damage on each side, one showing the entire frame cracked, one showing the top, the bottom corner, it was damaged everywhere! Five days later, I get an email that says, "your damage seems minor", here are your options: 1. We will credit you $125 ($829 cabinet) 2. We will repair the item, 3. We will replace with another 12 week wait and you must store the item until your new one arrives. I chose to replace since in my opinion a cracked frame is not repairable. Refund was not an option! Some time later, I get an email that my replacement item has shipped and to check tracking in six days and item will be delivered within 14 days. 15 days later, tracking still says "invalid number" and I still dont have my item. Again, I call HCC, but this time I know how they quickly speak and then hang up. I explain what is happening, again, the customer service rep says, "someone will get back to you within 5 days". Quickly, i said, wait! I would like to speak to someone please. He says, Ok, i will place you on hold, its a 3 to 4 hour wait, and bam!, he puts me on hold. This is when I left my first review. Ironically, after leaving that review, I received an email not five days later but within an hour! The email said, LEGAL NOTICE, Since you have resorted to company defamation, you now have 1 option. You may remove the social media reviews within 24 hours (11/5 5pm est). Should you choose not to do so, your contact information and social profiles will be added to national registries and in this case turned over to our attorney for processing of slander and defamation. This will carry a minimum damages penalty of $50,000 and you to appear in SC state court. This is a threatening email and I was not intimidated by it, although I think a lot of people probably remove their negative reviews. I, however, decided to remove the review until I received my replacement item. That item was received yesterday and today I am reposting my review. It is not slander or defamation if it is all true. Nothing I said in my review is slanderous. It is fact. This is the worst company I have ever dealt with, they are rude, unprofessional and threatening. I wish I had looked around for more reviews and gone to the BBB. I will NEVER order from them again, and I will surely let everyone I know of my experience with them. You cant leave a negative review on their site, they will only post the positives and claim they have 5 stars! 5 stars on their site only. Do your research! Stay away. They are not worth your hard earned money.

WORST PLACE WE’VE EVER DEALT WITH! DO NOT ORDER! BEWARE OF LIES AND SCAMS! ONLY ONE GUY WHO ANSWERS QUESTIONS THEN HANGS UP ON YOU! Never got our order as well! No cancel order option. ABSOLUTELY TERRIBLE! BEWARE!

Do not order from this website. I received the wrong furniture. My cart order was not filled but my credit card was charged. Received factory defective furniture I did not order. Tried to call and was told to send email them. Got return email s tating my claim was closed. Can't get anyone to respond to me. Can't get my credit card money from my bank because they sent furniture. Real scammers. Site states all kinds of policies. DO NOT USE THIS SITE. homecinemacenter.com