Home Cinema CenterReviews of homecinemacenter.com

Waited 10 days after order placed with 0 contact. I called to get some info and the guy said it will take another 2 days to call me back to give me an update. What a joke.

This company is atrocious. I recently purchased an office set from them. There is ZERO communication throughout the process. The website boasts a 3-4 day delivery lead time. After a week of not hearing anything I attempted to contact the company. They did not respond to any emails, didn't answer their phone - I was consistently sent directly to voicemail no matter what time of day I called. Finally reached someone (by the way, only one person answered the phone every time - a company of one?), I was asked for my order number, was told the site would be updated within 48 hours and then hung up on. The order updated a few days later to say the product was on backorder for 4 months. Four months later, contacted them again to deal with the same issue of them not answering the phone or responding to voicemails and emails. Was ultimately asked for payment info and again hung up on. Needed to call again to ask for ETA of delivery - which was estimated at another 2 weeks. Finally product was delivered, but delivered both short and damaged. Their site said I needed to notify them of damage 48 hours in advance, however, order notes stated that I needed to note the damage on the carrier paperwork (how, since the pallet of product is just dropped off?). In any case, I followed both processes and now they won't offer a replacement and say that if I want a new one then I'll have to repurchase the set or pay to get it repaired. This company is AWFUL. If you place an order and don't need to have any communication with them whatsoever, then consider yourself lucky. That was not the case with me and I wouldn't recommend them to anyone.

I ordered a sectional from Home Cinema Center and did not receive any notification or status update on delivery I even called and received no response. I cancelled the order due to not receiving any emails or call in regards to order, my credit card company removed the charge and then today I receive a email from HCC that the sectional is out for delivery???. I called HCC thinking this was error the man lied stating he did not receive a cancellation for the order and he sent a email it was back order which is not true. This delivery needs to be cancelled, I will not be accepting the delivery and contacting my credit card for this company for their shady business practices.

I have never experienced customer service this rude. I called in to check the order status 3 days after I placed the order and I was told to "call back in 10 days. Nobody will check the order status for you now." Then I asked how many days does the shipping typically take. I was again told "call back in 10 days". Then I asked whether the delivery people will help unpack and move the furniture to the room he said "of course not". The customer service is unbelievably rude and arrogant. He basically doesn't know how to talk to a human.

DO NOT ORDER Anything from this scam company! Believe all the other rotten reviews - they are 100% accurate! 4 months ago I ordered a $2300 entertainment center. According to Home Cinema Centers it was IN STOCK. When it was never delivered, I emailed them. No reply. So I called and the same RUDE guy (that other reviewers complained about) nastily told me I was on a list. When I asked for clarification he barked “No explanation needed” and hung up on me. This creep is still advertising the unit as being IN STOCK. So I contacted the manufacturer who said that the factory is closed and the Earliest the unit would ship is April, 2022 - a YEAR after I placed my order! Save yourself the misery and order from a reputable company - not this sham operation!

A joke of a company. Whoever the guy is who answers the phone is very rude. He would not allow me to get my question out. Keeps cutting me off and does not offer any solutions or answer my questions. I’ll never do business here again. What a joke.

AVOID AT ALL COSTS. Customer service on the 800 number was terrible. It was the same rude guy every time. I’m in the process of canceling an order now, which I couldn’t do over the phone, had to email them. Their website gave me wildly inaccurate info on item availability after calling the furniture company directly (Parker House). I have never experienced customer service like this before. Luckily I was able to get the order cancelled.

DONT! I REPEAT DO NOT ORDER LFROM THIS COMPANY ON LINE! I recently ordered a dining room set from the HCC website for $1128.49. I received an email 6 days later stating that my order was cancelled due to it being on back order. was told I would be refunded the money but was NOT! when I called the number on the site it was connected to a personal cell phone the guy referred me to the website. so I called again the next day and requested to speak to a manager when he asked me the subject of the call i told him it was about my refund for a cancelled order he hung up. I called back thinking we were disconnected and he got rude and hung up again! I went to my bank were I have records of him taking the money and they are now investigating the THEFT! I will not stop until I get every penny back! If you are thinking about ordering from this site please beware that the POS that runs this company is a con man who is under investigation!