Home Cinema CenterReviews of homecinemacenter.com

BE WARNED this place has absolutely horrible service. I placed an order on the 6th, have not got any updates on it. It has shown up on my account as a pending charge, fallen off, then shown back up. Tried to call them on the 14th. Was told they couldn't do anything for me and I had to send an email would literally only say "you have to send an email per the websites instructions". Guess what genius the email confirmation I was going off of that this company sent me when I placed the order does NOT say that. So the email I sent was to cancel my order. Now I'm going to go around to every social media platform this company is attached to and repost this. See below their confirmation email, the only things removed is my address all email addresses and all phone number. Thank you for your order. Your order number is 49408, placed 06/06/2022 at 06:05PM. Bill To: (this has my name but the site asked that be removed) Ship To: (this has my name but the site asked that be removed) PayPal Express Upgrade Shipping Method: Free Shipping & Handling Order Details: Code Item Qty Price Grand Total CAT-647727-E Crowley Power Headrest Power Lay Flat Recliner in Espresso Chenille Fabric by Catnapper - 647727-E [Extended Warranty:1 Year Manufacturer Warranty] 1 $993.25 $993.25 Subtotal: $993.25 Tax: $0.00 Shipping Cost: $0.00 Grand Total: $993.25 ====================== HELPFUL LINKS ======================= - Find answers to many of your questions in our Help Section. - Check Order Status at any time. (Please note most orders take 3 business days to process.) ====================== CUSTOMER SERVICE ======================= Home Cinema Center Customer Service Email: Call Toll-Free: (5 days a week, 9:00 AM to 4:00 PM Eastern Time) ===================== PLEASE VISIT US AGAIN =================== Thank you for shopping with HomeCinemacenter.com! We value your business and hope to see you again soon at

I bought entertainment center from home cinema, arrived with yellow color, requested return or exchange, the company requested restocking fees and shipping fees close to 1500$. Think 1000 times before buying from Home Cinema center.

I placed an order on 1/1/22 that indicated would be shipped within 3-4 days. I created an account to view the status and the order remained in process for 10 days. The order completely disappeared from my account on the 11th. The problem starts with this company when you need to call customer service. You are not permitted to speak. The rudest man answers the phone and asks for your order number. He then says someone will call you in 48 hours with an update and then hangs up on you. I called back to cancel my order and the same person said to send an email and hung up on me again. The worst customer service experience I have ever had. Go and read the 1 star reviews on here. They have all had a similar experience. It appears the people that like them, never had to call them. Do yourself a favor and find what you are looking for elsewhere.

I ordered a sofa that the the website stated usually ships in 2-3 days. When 1 week went by with the order status still listed as "pending", I called to inquire about whether it was back-ordered or when to expect shipment. The agent was rude to the extreme, stated that I should not expect it anytime soon and hung up. I assumed there must be a misunderstanding and called back. The same agent informed me he was handling 10,000 inquiries a day and that he would get back to me via email in 2-3 days, and again hung up. Needless to say, I requested to cancel my order via email, which they did, but didn't even have the professionalism to inform that it was cancelled.

This is a lying company on the website when I purchased the bedroom set said it would ship in 3 days. But after I paid it sent me a email 3 days later say 10-18 business days. So then I get a email saying it shipped this is the 8th business day it still hasn't shipped yet. So I call in too see what's going on the guy answering the phone is rude as hell im asking him a question he talking over me doesn't give me a chance to get a understanding of what is going on and said they will get back with me in 2 day's for an update and hangs up on me. Don't order nothing from this company the lie and rude as hell.

I've been reaching out to this company after finally finding a company that has a chest to my discontinued set. After purchase I reached out via social media, because for some odd reason they have a voice-mail that picks up. The next day it was shipped. It was scheduled on time for delivery on 1/3 upon arrival the guys hurried to leave because the box and chest was severely damaged. I have been trying to reach this company since the chest arrived. No one has reached out, so I contacted my card issuer and this morning I get a threatening email from them, so I tried calling again, and again nothing but voice-mail. So I have email Donna along with the pictures and still no reply or help.

I called Home Cinema Center to inquire about a Catalina 5 pc library wall with optional ladder. I was told it would be white glove delivery before I placed the order online. However, when I received my shipping info for this exact order, my order did not indicate white glove delivery anywhere. It showed standard. When I called Home Cinema Center about my order, I was then told I could add white glove for an additional fee. Every Parker House library wall on their website shows free white glove delivery. The unit I ordered showed white glove delivery. They have removed my unit from their website. They made a mistake with my order and shipped my unit with standard delivery and want me to pay extra for white glove service. They refuse to correct their mistake. I have sent several emails to them with little response. My emails have included examples from their website of the white glove service and of their policy. I have requested to speak to a manager. No one will call me. No one will forward my emails to management. Customer service has been nothing but rude and dismissive. When I called December 29, 2021, I asked to speak to a manager and the owner. The agent who answered the phone refused to let me speak to a manager or the owner no matter how many times I asked. He stated that if I canceled my order that I would receive no money back, that I would be sued, that his word was law, and then he hung up on me. I was going to order another library wall, but this company will never get my business again. I cannot believe the response I have been getting from them after I’ve spent almost $4,000. I don’t know how I can be refused the option to speak to management or the owner.

I regret not looking up this company before ordering online. After I placed order next day I called to confirm this rude guy answers tells me it takes up to 1 year for delivery so I ask him why does your website say 2-3 days delivery, I tell him to cancel order he tells me to email cancel request then hangs-up on me!!! I call back again several times phone keeps going to voice mail. I've left several messages no nobody returns my call. This is the worst customer service experience I've ever had I would suggest everyone beware of this home cinema center site