Home Cinema CenterReviews of homecinemacenter.com

I placed an online order and received an email receipt with a customer ID number and an order number. After 4 or 5 days I called to get a status because I never saw another email regarding anything about delivery. A man answered and rudely said we're closed. Why bother answering the phone then? Then he said you need to call Monday. I called on Monday and I think the same person answered the phone and said you have to email us. So I then proceeded to email about a status on the order. After three emails and four more days, I went to my bank and had to cancel my debit card and my bank said that they never charged the card.. I didn't know if the company was legitimate and I could not get any type of answer and I even told them in an email that I really like the furniture. My bank was concerned that since they had the debit card number and were not responsive, that it might be used for unauthorized purchases. Of course, this means I have to change my debit card on about 10 other places such as Amazon etc. After I canceled the card I got a one-word response that said canceled. I do not know how this company has gotten five star ratings. I've honestly never seen anything like it. I would never buy from them and I would never suggest anyone else does either.

DO NOT PURCHASE FROM HOME CINEMA CENTER. I waited over 8 weeks for an order and simply asked for an update on the expected delivery timeframe. That’s it. After sending an email that went unanswered for 5 days, I called customer service hoping to get basic information about my order status. Instead, I was interrupted repeatedly, spoken to rudely, told I could “only email” and would “have to be patient,” and then hung up on. I then posted an honest Better Business Bureau review describing my experience. Rather than apologizing or addressing the concerns, the company publicly responded by saying my order was cancelled and that I had been placed on a “ban list” from purchasing from their store. That response alone should tell prospective customers everything they need to know about how this company handles reasonable customer concerns. Delays happen. Most customers understand that. But ignoring customers for weeks, treating them disrespectfully for asking simple questions, and retaliating against honest feedback is completely unacceptable. Buy elsewhere.

DO NOT DO BUSINESS WITH THESE PEOPLE!! One star because zero not an option. Ordered a desk from them, easy as it should be. Setup delivery with their vendor, Merropolitan Delivery, again, no issues. Confirmed delivery 10 days in advance for 5/7, had a follow up call 3 days prior to delivery, confirming the arrangements. Still all good. Got a call.the day of delivery confirming the arrangements. Took the afternoon off, no show. Finally called after 5pm to tell me it was not coming. On 5/8, I had to call the delivery company and was told that it was not being delivered that day either and they could not provide a date. Delivery fee was $159.99. Called Home Cinema Center to complain about their delivery company. Person who answered was incredibly rude after I explained my frustration and told me it was my problem. Order could not be canceled, according to him. Unbelievably poor service from a customer facing vendor. I have disputed the charge and will never do business with this company again. Saw other customers complain of the rude service, it is true and I should have paid attention. STAY AWAY!!!!!

I wish I had read the reviews before placing an order with this company. My order showed as “processing” for two weeks, and then suddenly disappeared from my order history entirely. There has been no update, no explanation, and no response to the two emails I’ve sent to customer support. I’ve called multiple times, and each time I’ve reached the same representative who has been consistently rude and dismissive. He refuses to provide any information over the phone, interrupts while I’m speaking, and insists that I email support..despite the fact that they don’t respond. During my last call, he told me to “be patient” because “everything takes time,” then hung up before I could even ask to speak with a manager. This is extremely unprofessional and frustrating. Based on my experience, I would not recommend ordering from this company.

Do not order anything from this seller!!! They are scammers. Never respond to messages. Long waiting time. No order updates. Avoid this website!!!

Didn't even get to order my furniture. The guy on the phone was so rude I couldn't get my order through. HORRIBLE customer service. Buy elsewhere, You've been warned,

Never order from Home Cinema Center. I have been waiting a month and a half for an order and it keeps getting delayed and they are very rude on the phone and not helpful at all. The delivery service is even worse. Then when they dont deliver they want to charge a 20% restocking fee. Stay away from this company altogether.

How does 64% rate Home Cinema Center a "One" and their overall rating is 4.3????? Absolutely horrible experience. My order does not exist when I query their system. Talked to same idiot male that answers their 877 number.... he is useless. Tells everyone to send an email and then they do NOT answer them. I have no order showing per their system, yet they have a "Lock" on my creditbcard for $462 which was the amount of a coffee table I was trying to buy. No order acknowledgment, no order showing for me when I query their system. Table was $462 and when I clicked "place order" it charged me for the $462 and ZERO sales tax??!! They are a total mess. I ordered a table for same price from another and all seems fine. To date, I still do not know if some day out of nowhere a second table will show up from this total SCAM furniture mart that can not even afford to hire a real person who can answer real questions.... Just "send an email" that they will ignore and not answer.