HomeCEUReviews of homeceuconnection.com

Response from HomeCEUNov 2, 2023

Good morning Courtney. Thank you for your feedback and sharing your concern. In reviewing your account it appears you completed the course, Pennsylvania Mandatory Child Abuse Recognition and Reporting (Renewal Licensure) on Oct 24th. The good news is that course is indeed approved for you in the state of PA. The approved entity is Colibri Healthcare, LLC, which is the parent company of HomeCEU. You can see the approval listed on the PA website here - https://www.dos.pa.gov/ProfessionalLicensing/BoardsCommissions/Pages/Act-31.aspx. Also you can find the approval statement on our website here, https://www.homeceuconnection.com/course/pennsylvania-mandatory-child-abuse-recognition-and-reporting-renewal-licensure/state/pennsylvania/discipline/rn/?wpv-states=pennsylvania&wpv-discipline=rn One of our customer service representatives will reach out to you today to make sure we have covered your concerns. Thanks again for the feedback and sorry for any confusion that may have arisen.

Response from HomeCEUOct 16, 2023

Hello, thank you for reaching out to us about your concerns. We have a process by which our quality team reviews our course content regularly including evaluating the course presenters. We appreciate your feedback and apologize for the negative experience you had with the presenter. If you could reach out to our customer service team, we can look into the matter more thoroughly. Please email us at your convenience at [email protected] or call us at 1-800-554-2387. We look forward to assisting you. Have a great day!

Response from HomeCEUOct 4, 2023

Hi Sarah, Thank you for reaching out. I am very sorry you were unsatisfied with your experience. I checked your account and see that you were successfully able to login multiple times in the past week with unlimited access to hundreds of CE courses. However, I was unable to locate any course enrollments in your account. Providing excellent service is our #1 priority and we would like to assist you as soon as possible. A member of our team attempted to call you today as well as sent an email. Please feel free to call us at your convenience at 1-800-554-2387 or reply to the email. We are standing by and ready to help. Thank you again for reaching out. We look forward to speaking soon! Sincerely, Caitie at HomeCEU

Response from HomeCEUSep 5, 2023

Good morning and thanks for your feedback. In looking at your account, it appears your refund has been processed. I will have a representative from the team follow up with you today to ensure everything is completed. Your feedback is very much appreciated. Have a great day and please call us at 800-554-2387 if we can help further.

Response from HomeCEUAug 15, 2023

Hi Amanda. Very sorry to here of your challenges with the site. One of our customer service representatives will reaching out today. Should you desire, please call us at 800-554-2387 at your opportunity and we will assist. Thanks for the feedback!

Response from HomeCEUAug 9, 2023

Good morning Alan. Thanks for the feedback on your experience. We are so sorry for any inconvenience. We have sent your information to our customer service team and one of our agents will be reaching out. Have a great day and if you need us before they reach you, please call 800-554-2387.

Response from HomeCEUAug 7, 2023

Good morning Lucia. Thanks for the feedback on your experience. I hate to hear that navigation of the site was challenging. One of our customer service agents will be reaching out today to discuss the options under our Satisfaction Guaranteed Policy. Have a great day and if you need us before they reach you, please call 800-554-2387.

Response from HomeCEUAug 4, 2023

Hi Nancy. Thanks for the feedback on your experience. Sorry to hear navigation has been a challenge. I am going to pass your information on the Customer Service team and have them give you a call. Of course you can reach out anytime as well at 800-554-2387. Have a great day!