HomeCEUReviews of homeceuconnection.com

Response from HomeCEUSep 11, 2024

Hi Katrina. Thanks for reaching out to provide us feedback on your experience. I truly hate to hear you have had difficulty logging in to your account from you purchase this morning. I can see in your account where you have successfully logged in and in the recent past (March) completed 13 courses with us. It also appears that your account is active and available to you through Sept 11, of 2025. I am hopeful you find your unlimited access to your membership valuable over the next year. If we can assist further, please do not hesitate to call us at 800-554-2387.

Response from HomeCEUSep 9, 2024

Good morning Betty. Reviewing your account it looks like your original order was made on August 29th was for an online product, not a mail order product. Your online access was granted on August the 29th immediately following your order. I also see where you spoke with our customer service team yesteday, Sept. 8th and cancelled the original online access and replaced it with the mail order product to be delivered via two day mail. That order will leave the shipping station today. If we can help further please let us know! Have a great day and thanks for being a customer!

Response from HomeCEUJul 23, 2024

Hello CB, thank you for the feedback on your experience. We apologize for any inconvenience you have experienced, we strive to give each of our customers an exceptional experience and product. We have reached out to our team to discuss this matter but please reach out to our customer service team (since we don't have your information) and they will help you with this, you can reach them at 800-554-2387. Have a good day!

Response from HomeCEUJul 21, 2024

Good morning Dawn, thank you for the feedback on your course experience. We greatly appreciate the honest and constructive feedback. I have turned your concerns over to the product and quality teams. I have also asked our customer service team to reach out to you with a special offer. Take care and if we can help you in the interim please reach out to the customer service team at 800-554-2387.

Response from HomeCEUJun 24, 2024

Hello Karin, we would like to apologize for any difficulty you have experienced. I have reached out to our customer service team and a member of our team will be reaching out to you to help you with logging in. But please feel free to call us at your convenience at 1-800-554-2387 at your opportunity and we will assist. Thank you again for reaching out. We look forward to speaking soon!

Response from HomeCEUApr 11, 2024

Good morning Candice. Thanks for your feedback. I reviewed your account history and it appears you purchased our unlimited access membership product with 300+ hours of NCBTMB accredited CE content. We are always very interested in talking with our customers to understand their prospective. Our team will be giving you a call to better understand where we may have let you down here with hopes of fulfilling your expectations and improving our product/processes. Thanks again!

Response from HomeCEUFeb 13, 2024

Good morning Jeremy. Thanks for taking the time to let us know about your experience. We spent the day looking into your case, however, we can not find you by name anywhere in our system. Can you please give us a call at 800-554-2387 and leave your contact information with a customer service representitive. I would love to visit with you and see what we can do to ensure all of your needs are taken care of. Let the Customer Service Rep know that I asked you to reach out. They will get your information to me. Shane Everett, General Manger.

Response from HomeCEUDec 3, 2023

Hi Juan! In reviewing your account today I see where you purchased, completed your course, and received your certificate of completion on November 25th. However, it appears you did not purchase a live webinar but rather an on demand video product. I also see where your completion was reported to CE Broker on the 26th. At this time there are no incomplete courses in your account. If you need continued assistance or would like to discuss your account, please reach out at 800-554-2387 and our customer service team will take great care of you. Thanks again for your feedback and have a great week!