Customer
I paid for a live webinar
I paid for a live webinar, I was never given access to watch the session. I ended up totally missing my session which cost me hours I needed for my license renewal, plus I missed out on work that day specifically for this course!! I have asked 2x for a refund. I asked again this past week and still have not heard back. I really would like a refund because I kind of feel scammed. This was my first time using this company for coursework. I would not trust them again after this. $80 for nothing
Response from HomeCEUJan 6, 2025
Good morning. Thank you for your review and identification in accessing your account. Unfortunately you did not leave contact information so I am not able to review your account and attempt to help this morning. The experience you describe is certainly not what we desire for our cutomers. We strive to deliver a 5 Star experience for each customer. I apoligize that we have not done so with your experience. I do make this promise, we will definitely refund your money and/or ensure you receive access to the original webinar or any future webinar of your choice. Please give us a call back and let the team know that I sent you. My name is Shane Everett and I am the HomeCEU General Manager. You can reach our customer service team at 800-554-2387.