Homebox StoresReviews of homeboxstores.com

Hi don’t buy anything from home box KSA . I bought nine seaters sofa from khobar branch near nesto and after two months fabrics was totally teared. I complaint but person who are coming to see the sofa are totally unethical. branch manger name MR.ALI his worth is not more than a labour as he has no power and no ethics to talk and mange things. They did not replaced properly and give me the old one

كانت خدمة التوصيل سيئة للغاية وكان مركز الاتصال اسوء يفترض ايصال الطلب بتاريخ 16 ابريل وتم ايصاله بتاريخ 24 ابريل كنت اتصل كل يوم بمركز خدمة العملاء وكانو يقولو سيتم التوصيل في اليوم التالي ولا يصل الطلب مع العلم ان بعد تاريخ 19 ابريل لم يكن هناك اية امطار ولا تراكمات للمياه او اضرار في الشوارع حتى التركيب كان سيئ لدرجة ان الزجاج الموجود على باب الخزانة كان مكسور ولم يتم تغييره الا بعد ثلاثة ايام

Don’t buy ever anything from them!! I bought two mattresses online and they are not like in the description!! Mattresses are hard like concrete. Wanted to return them, and still running after customer care. They are not helpful at all. Each one is trying to give you an other person to speak and at the end nobody does help.

I ordered a 6 door wardrobe they made the delivery yesterday but not fitted fully. One door is not yet fixed as they forgot to bring 2 hinges. When i asked them to fix the next day. They said they cannot come next day. Maybe the day after that. It is not safe to keep one huge door outside just like that. There is no safety. I have small children. It could fall and break. My question is without all the materials why the item is being delivered ?

Awful delivery service. Customer service not very helpful. Will never order again from them.

I want to share my experience with this company regarding their delivery service so that other customers can benefit from it. Over two weeks ago, I purchased a set of items through their mobile app: a mirror and a set of 6 chairs for dining table. There was a delay in the delivery, and they extended the delivery date by six days due to weather conditions. I understood this even though other companies I had deliveries with only delayed by a day or two. When the order arrived, I found that the mirror was broken. I requested a replacement, but I was surprised to find out that they did not have a replacement policy, only a return policy. When I returned the mirror, they did not refund the delivery fee and deducted it, even though this was not my fault. As for the set of 6 chairs, after some time, the chairs arrived but during assembly, it was discovered and forgot one chair and only delivered 5 chairs . Two days later, they came back but brought a chair in a different color. The delivery team apologized and said they would bring the correct chair the next day. Two days later, they brought the chair, but upon trying to assemble it, they realized that the fabric color was wrong. Despite numerous communications via phone, WhatsApp, and email, the missing chair has not arrived as of the moment of writing this comment, and there is damage to another chair received.

Never trust . Bad experience with delivery persons and customer care . They will give you appointment don’t trust and don’t lose your day , they will not come . I made a call to the customer care and what the agent told me exactly is , “ they ( delivery agents) have other deliveries also after finishing that the will come , that’s it .” That’s it ? Look at the a language they are using. I didn’t receive my item, I paid the amount .

Pathetic and horrible service. I had bought a bed and side table and promptly returned the next day and cancelled the order and delivery. It has been over 1 month that they didn't return my money. They are giving false promises for refund. Worst company to deal and work with as their customer care is very bad and unprofessional.